Genesis of Dublin

I think this dealership is run by the most incompetent personnel. No regards for customer satisfaction. They don't care about making a sale. I showed them that other dealerships are selling the prior year personnel. No regards for customer satisfaction. They don't care about making a sale. I showed them that other dealerships are selling the prior year models at a large discount ( I was at the dealership in end of November ) but they didn't budge. Bad for them, I bought one from southern CA for much better deal. More

We love our Genesis GV70 but if you come here, just be prepared to go through sales xxxx to get one. This was hands down the worst sales experience we've ever had. They dinged our credit score due to thei prepared to go through sales xxxx to get one. This was hands down the worst sales experience we've ever had. They dinged our credit score due to their incompetence and we STILL DON'T HAVE A SECOND KEY FOR OUR VEHICLE 5 MONTHS LATER. Bought a brand new GV70, took us about 6 hours to get out of the sales office and off the lot, even though we were ready to pay cash, they insisted on providing financing so we could get a "better deal" and talked to us in "monthly payments" terms like the sleazy used car salesmen trick. We finally got home (they said they needed to detail our brand new car for 2 hours first before sending us home) and they had inserted several charges into our agreement package we had specifically asked to have removed. (Why are you trying to sell me upholstery sealant, isn't the upholstery of your "luxury car" good enough?) We had to drive back the next day to get everything restated, reprinted and then whoops restated again because they messed up my husband's name and where he was supposed to sign. They also never properly set up our Genesis account so we found out our payments were past due when we got credit alerts that our Genesis Finance had gone into default, absolutely tanking our credit scores about 150 pts. We still don't get the right emails, notifications or mailing notices despite having to change it ourselves in the system multiple times because of how the dealership set up our account. On top of it, they only gave us one key and promised to ship it to us when the other one came in. If I lost a key, they'd charge me $1k, but we have called and texted since we bought this car and STILL DONT HAVE ONE! They say they will call us back in 30 minutes and never do, or call let it ring one time, hang up and don't answer when you call back. However, can't fault them as key management isn't their strong suit despite being a car dealer... we did a vehicle trade in, and they called us in a panic the next day because they lost the key to our vehicle, even though we handed to the sales associate. I'd try any other Genesis location (even if it means driving extra miles) before ever coming here again. More