Genesis of Denville - Service Center

Sue greeted me warmly, processed me in and had my car serviced at the exact time scheduled for my maintenance appointment. Clearly explained what would occur. Offered a loaner in case I didnt want to w serviced at the exact time scheduled for my maintenance appointment. Clearly explained what would occur. Offered a loaner in case I didnt want to wait, even though I had already told her I would wait; and I appreciated that offer again. Lounge area very clean, comfortable and work friendly. Work was finished right on time, with car cleaned and ready to go. Allie processed me out graciously and efficiently. Charges very reasonable. Allie reminded me when I was due in again for scheduled service and that I should not hesitate to call if any issues ever arise. They never have, since the work is always done correctly the first time. Allie and Sue "get it". That is, they undersand my time is valuable and they work around my schedule to accommodate me. Whenever I speak with them about my car, I feel as though they each have genuine concern that I am to be satisfied with the car and the related service support. More

Very friendly service dept. They pay attention to the details and listen to the customer..I've had all good service exoeiences so far... Iv'e owned two Lexus ES and I can say that the service at Denville details and listen to the customer..I've had all good service exoeiences so far... Iv'e owned two Lexus ES and I can say that the service at Denville Infiniti is far superior in quality.... More

As always, Allie is an outstanding ambassador to those of us who need service on our cars! I dropped in with a minor concern and she was kind enough to have someone look at it right away since I was heading us who need service on our cars! I dropped in with a minor concern and she was kind enough to have someone look at it right away since I was heading out on vacation. She cares deeply about the customer on a human level. As I have learned, sales sells you the first one and service will keep you coming back for the next few purchases. In a time when simple kindness is a rarity, they are so lucky to have her! Dr. John Alfieri More

Infiniti of Denville has been servicing my I-30 for 11 years. The car has never broken down on the road and has been highly reliable. I have great trust in their service team and know that ongoing servi years. The car has never broken down on the road and has been highly reliable. I have great trust in their service team and know that ongoing service is performed in a manner consistent with the luxury status of the vehicle. From a service standpoint they always give me the straight story...good or bad. I am now in the market for a new car (the I-30 remains in good enough condition to pass down to my kids) and will be strongly considering an Infiniti from Denville. Trust and service is an advantage they have even though I am only beginning my search for a new vehicle. I'm confident the sales team will also treat me as an important customer and in a highly professional manner. If in the market for a luxury car I strongly recommend Infiniti of Denville. More

My car came in for its 37K service, Sue got me in and and out ASAP with a loaner. When I picked up the car they told me that the brakes were vibrating and replaced the front pads no charge under warranty. Th out ASAP with a loaner. When I picked up the car they told me that the brakes were vibrating and replaced the front pads no charge under warranty. The car feels better than new and was clean, perfect priced as we agreed and on time. Love these guys. Allie,Sue and the mechanics do a great job. More

I have leased three Infiniti's from Salerno Duane Infiniti. For almost ten years, one of the main reasons I keep coming back is because of Allie and Sue. They are the best. They always make the se Infiniti. For almost ten years, one of the main reasons I keep coming back is because of Allie and Sue. They are the best. They always make the service experience completely hassle-free. If necessary, there is always a loaner car waiting to minimize any potential inconveniences. They are always cheerful, taking time to have a pleasant conversation. I have had nothing the utmost positive experience dealing with this dealership. I would never dream of going anywhere else. I always say, "As long as Infiniti continues to make a vehicle, I can afford, I'll be driving one." More

I have been servicing my car with this dealership for several years now. Sue and Allie are really great to work with scheduling appts and keeping car service up to date. The quality of work on the work several years now. Sue and Allie are really great to work with scheduling appts and keeping car service up to date. The quality of work on the work has always been good and I have never had any issues. I recently purchased another car through this dealership (Terry) and also had a good experience on the sales side. More

Went to this dealership for the first time due to a faulty air bag seat sensor issue on my QX. Allie was amazing! When I called the evening before my visit, Allie took my call. She was extremely pro faulty air bag seat sensor issue on my QX. Allie was amazing! When I called the evening before my visit, Allie took my call. She was extremely professional, friendly and patient! When I arrived the next morning she again went above and beyond to provide the highest level of customer service. I am really pleased with this dealership service dept so far and look forward to a long, positive working relationship! Thanks K.D. More

I find the service department to always go out of their way to accomidate my schedule. Very good getting back to me if any issues occur. Always friendly and efficent to deal with. The sales department is way to accomidate my schedule. Very good getting back to me if any issues occur. Always friendly and efficent to deal with. The sales department is equally compent. They know their product and work with you to stay within budget. Great car![M35] More

I have had 3 cars from this dealership. Sales I could care less about. I know what I want and as far as I'm concerned the salesman are just order takers. However, the service department is the best. F care less about. I know what I want and as far as I'm concerned the salesman are just order takers. However, the service department is the best. Friendly, considerate, everything is explained to you and nothing ever seems to be too much trouble. More