Genesis of Denville - Service Center

excellent service as always Allie always goes over every detail and explains exactly what needs to be done for service. She also called me to updat ethe status of my repair. Allie always goes over every detail and explains exactly what needs to be done for service. She also called me to updat ethe status of my repair. More

Standard Servicing - Oil Change, Wipers, Tire Rotation, etc. Everything was great - from the service to the timing. The price on the other hand was outrageous. Over $500 to get a 2016 leased car with only 17,000 Everything was great - from the service to the timing. The price on the other hand was outrageous. Over $500 to get a 2016 leased car with only 17,000 miles serviced. The service provided was routine checks and maintenance - oil change, tire rotation, check of brakes, change wiper blades, etc. The is no way this should cost over $500. My lease is 39 months. I only have about half that left. I will not be servicing this car at the dealership again. I want to make clear that the staff at the dealership was excellent and the services performed punctually and as expected. I genuinely think highly of this dealership and my experience leasing my car to the present day. However, $500+ dollars for routine maintenance is not something I will do again. I got two service visits free. However, all routine and recommended servicing on leased cars should be included. Otherwise, I have no incentive to do the bare minimum of getting the oil changed at a quick-stop servicer. I priced the same service at a national provider of such services and it was $250+ less expensive. THat is a significant amount of money. As for the multi-point inspection, it is nice but on an essentially brand new car that is leased, it is ultimately unnecessary. I originally leased my car from Kevin Tonero who I would like to specifically mention as he provided excellent customer service and was a pleasure to work with. I will definitely be reaching out to him when I am ready for my next vehicle. He is a great asset to management at Salerno Infiniti. More

Another great service appointment I am always happy to bring my car i for service at Salerno Duane for 3 reasons: high quality work, great service and excellent price. On this part I am always happy to bring my car i for service at Salerno Duane for 3 reasons: high quality work, great service and excellent price. On this particular appointment I worked with Mario—who did a fantastic job and was extremely accommodating with my schedule. I recommend going to Salerno Duane Infiniti for car maintenance. More

Service Review The service is good but status follow up status of your vehicle w/ the customer could be improved. This should be a curdosy phone call. The service is good but status follow up status of your vehicle w/ the customer could be improved. This should be a curdosy phone call. More

Oil change and rotate tires I came in for an oil and filter change, and Allie recommended iI rotate the tires which I did. Allie did an excellent job as she always does. I came in for an oil and filter change, and Allie recommended iI rotate the tires which I did. Allie did an excellent job as she always does. More

Very efficient service I like being able to book the appointment on line to review available days and times. Rebecca in service was very professional and helpful answering I like being able to book the appointment on line to review available days and times. Rebecca in service was very professional and helpful answering all my questions. More

Went beyond my ask to ensure safetyof mycar Great experience. Cover some items under warranty to ensure safety of my JX35. Ensured loaner was available. Pleased with overall experience and Great experience. Cover some items under warranty to ensure safety of my JX35. Ensured loaner was available. Pleased with overall experience and thoroughness of the inspection process. More

Knowledgeable and friendly staff helped me out Serviced provided was quick and effective, took me in as soon as I arrived, explained what was going to be done and when I got my car back they went o Serviced provided was quick and effective, took me in as soon as I arrived, explained what was going to be done and when I got my car back they went over the whole process once more. Made me feel like my car was in great hands and drove out feeling safe. More

Great sevice and friendly atmosphere Great and friendly service from all around , from the moment I walked in to time I left. Very professional. I going to recommend to friends and fami Great and friendly service from all around , from the moment I walked in to time I left. Very professional. I going to recommend to friends and family. More

Maintenance Appt The scheduling process and updates is excellent. Rebecca was very accommodating from start to finish and personable. The external cleaning of the ca The scheduling process and updates is excellent. Rebecca was very accommodating from start to finish and personable. The external cleaning of the car was great and internal was good but the back seats could have been done better. While the apt start time was good it seemed a bit to long for the overall change oil filter, rotate tires and wash car. I was there for 2 hours appt was 11:30am I left 1:30pm and observing my car it was on the lifts for close to 40 mins with no work being done. That was the only issue I could and should minus the wash been out sooner. More