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Genesis of Denville - Service Center

Denville, NJ

4.8
983 Reviews

983 Reviews of Genesis of Denville - Service Center

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June 04, 2018

Mystery noise was solved quickly My new car was making a mystery noise and the service department was able to locate it and solve the issue quickly and professionally. Thank you! More

by Lake Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Jun 05, 2018 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Jorge Rodriguez General Manager

June 04, 2018

I received my 60K-mile service on my 2013 G37x this past Saturday. The services were done in timely fashion and I was offered a loaner car even though I had not reserved one. Much appreciated. More

by RV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
May 29, 2018

Oil change I had some scuffs on my light they buffed out and gave me a new frame for the license plate. Quick, easy and painless. Thanks More

by Richard D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Jun 05, 2018 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Jorge Rodriguez General Manager

May 28, 2018

Great service The Service representatives are very courteous, very friendly and very professionals. Got the car back on time. They did a good job cleaning the car. More

by RONYJ1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klancy Ramirez, Rebecca Horvath, Mario Delgado
May 29, 2018 -

Genesis of Denville responded

Your positive comments are truly appreciated. Thank you. Jorge Rodriguez General manager

May 28, 2018

service excellent service , very friendly person explained all i need to know, the time they told wold take was the right one, i would recommend service here More

by PIERA9
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Backes, Rebecca Horvath
May 29, 2018 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Jorge Rodriguez General Manager

May 28, 2018

Awesome service! The service department is excellent! Klancy is great to work with and truly understands any concerns you may have with your car. Top notch place and More

by Rina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klancy Ramirez
May 29, 2018 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

May 25, 2018

Outstanding Customer Service As always, Salerno Duane Infiniti of Denville employees were prompt, courteous, efficient and thorough. I sometimes delay my service slightly so I More

by jfetrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Frimberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Delgado
May 29, 2018 -

Genesis of Denville responded

We value you as a long time customer. Your business is GREATLY appreciated. Respectfully, Jorge Rodriguez General Manager

May 29, 2018 -

Genesis of Denville responded

We value you as a long time customer. Your business is GREATLY appreciated. Respectfully, Jorge Rodriguez General Manager

May 22, 2018

Excellent Customer Service The staff is very efficient, helpful and accommodating. They provided me with a loaner until service was completed. The service took quicker than I ex More

by CAROWILSON85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klancy Ramirez
May 22, 2018 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

May 21, 2018

1st time service Customer service reps very friendly, dealership was clean, waiting area pleasant, fast service, and gave me 10 % off for 1st fime visit that was much More

by caustin1427
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Canales
May 22, 2018 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Jorge Rodriguez General Manager

May 17, 2018

Always fast and efficient Always easy to get an appointment; same day as called for oil changes. Service group always very friendly, the work done quickly and waiting room very More

by nberg80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
May 21, 2018 -

Genesis of Denville responded

Your positive comments are truly appreciated. Thank you. Jorge Rodriguez General manager

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