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Genesis of Denville - Service Center

Denville, NJ

4.8
983 Reviews

983 Reviews of Genesis of Denville - Service Center

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July 16, 2018

Great experience explaining what was done I was advised how much longer my brakes and tires would last which should get me to the end of my lease:) I am happy More

by mbock0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tonero, Klancy Ramirez
Jul 17, 2018 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

July 16, 2018

Great service as always Every time I have brought my vehicle in I am treated like a special person The service team has never disappointed me. Thanks to everyone st Sal More

by mercadd1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Frimberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Genesis of Denville responded

Your positive comments are truly appreciated. Thank you. Jorge Rodriguez General manager

July 13, 2018

Great Service Fast excellent service,all service personnel very friendly and knowledgeable.Plus they washed my car !We have serviced all our Infiniti’s here never a More

by PRDGOLF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Rodriguez, Christopher Galeano, Klancy Ramirez, Rebecca Horvath
Jul 17, 2018 -

Genesis of Denville responded

We value you as a long time customer. Your business is GREATLY appreciated. Respectfully, Jorge Rodriguez General Manager

July 12, 2018

Outstanding performance Employees here do a great job of attending to customers needs. The employees here are very remarkable, Klancy for example was willing to come in on h More

by Q50Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klancy Ramirez, Mario Delgado
Jul 17, 2018 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

July 09, 2018

New battery The staff at Salerno Duane is always efficient, polite and always keep me updated on the status of my service. I left my vehicle off on a Friday even More

by fjpurdue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Horvath
Jul 10, 2018 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

July 06, 2018

The best service center!!!! I will be going to Salerno Duane Infiniti of Denville for all my service needs. I will probably never go back to were I leased by vehicle. Well, maybe More

by Rosemary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sorry do not remember the names
Jul 07, 2018 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

July 06, 2018

Regular customer This time not sure if it was rushed but I did get the detailed paperwork. Also, the tire pressure were way off. Need to recheck. More

by SAMADHA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klancy Ramirez
Jul 07, 2018 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. I am sorry that we were not able to meet, let alone exceed your expectations. We will definitely be more mindful next time. Sincerely, Jorge Rodriguez General Manager

July 04, 2018

Service Team Klancy is the best!!! No matter how busy, he will make sure you are satisfied and happy walking out the door. Mario is the same for the evening hou More

by preciousstones1956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Backes, Klancy Ramirez, Mario Delgado
Jul 07, 2018 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

June 29, 2018

Great dealership Competitively priced, efficient, courteous. Although there are dealerships closer to me, Salerno duane is worth the extra time to get there. I would More

by jmolczyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 07, 2018 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

June 26, 2018

Problem I Have an annoying tapping sound on rear passenger side said they fixed it. the noise is still there. Second time they said it was fixed. Dealershi More

by m2mckeen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Jun 27, 2018 -

Genesis of Denville responded

I am sorry that were not able to meet, let alone exceed your expectations. I truly appreciate your fair and detailed review and understand the inconvenience of coming back. If in the future you do decide to give us another chance, please let me know; so that I may personally follow up on your vehicle. Respectfully, Jorge Rodriguez General Manager

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