Genesis of Chantilly

First, it is impossible to reach a human being at this dealership. I left 5-6 messages for service on a Recall...no one ever called me back. It took 2 months to finally get in touch with someone to schedu dealership. I left 5-6 messages for service on a Recall...no one ever called me back. It took 2 months to finally get in touch with someone to schedule the service. I have a Genesis, which comes with Valet Service, which I have yet to receive in the 2 years I have owned my car. When I was told the service would take 3 hours, I asked for a loaner. I was told the General manager discontinued the loner service at Chantilly. If I wanted a loaner, I would have to drive all the way to Springfield to get it. This is OUTRAGEOUS. I paid of for the service, was promised the service when I purchased the car, yet the GM here doesn't think it is important to fulfill their promises. I am disgusted with Genesis of Chantilly. It used to be a good place to go until they replaced the GM. Even the employees don't speak highly of him. What a joke. I had to contact Genesis to complain and get reimbursed on my rental. I would not suggest buying a car at this horrible dealership! More

Big, clean showroom, with peaceful music, coffee area with snacks which created an overall pleasant environment to purchase a car. I liked that there weren't a bunch of sales people all huddled by the with snacks which created an overall pleasant environment to purchase a car. I liked that there weren't a bunch of sales people all huddled by the door ready to pounce on me when I came in the door. Jay was very helpful, patient and answered my myriad of questions since I hadn't bought a car in 13 years and everything in the cars today is new to me. More

They made purchase discussion very simple listening to what I was going to submit for a bid and agreeing to my price. what I was going to submit for a bid and agreeing to my price. More

A family member who owns a GV80 recommended that I explore a GV70 as an option to replace my current car. I was very happy with Jay Lee’s expertise and helpfulness in this process explore a GV70 as an option to replace my current car. I was very happy with Jay Lee’s expertise and helpfulness in this process More