Genesis of Chantilly

Eight days in service before receiving first call, no loaner cars or shuttle service. Which GENISIS guarantees loaner cars or shuttle service. Which GENISIS guarantees More

First, it is impossible to reach a human being at this dealership. I left 5-6 messages for service on a Recall...no one ever called me back. It took 2 months to finally get in touch with someone to schedu dealership. I left 5-6 messages for service on a Recall...no one ever called me back. It took 2 months to finally get in touch with someone to schedule the service. I have a Genesis, which comes with Valet Service, which I have yet to receive in the 2 years I have owned my car. When I was told the service would take 3 hours, I asked for a loaner. I was told the General manager discontinued the loner service at Chantilly. If I wanted a loaner, I would have to drive all the way to Springfield to get it. This is OUTRAGEOUS. I paid of for the service, was promised the service when I purchased the car, yet the GM here doesn't think it is important to fulfill their promises. I am disgusted with Genesis of Chantilly. It used to be a good place to go until they replaced the GM. Even the employees don't speak highly of him. What a joke. I had to contact Genesis to complain and get reimbursed on my rental. I would not suggest buying a car at this horrible dealership! More

Big, clean showroom, with peaceful music, coffee area with snacks which created an overall pleasant environment to purchase a car. I liked that there weren't a bunch of sales people all huddled by the with snacks which created an overall pleasant environment to purchase a car. I liked that there weren't a bunch of sales people all huddled by the door ready to pounce on me when I came in the door. Jay was very helpful, patient and answered my myriad of questions since I hadn't bought a car in 13 years and everything in the cars today is new to me. More

They made purchase discussion very simple listening to what I was going to submit for a bid and agreeing to my price. what I was going to submit for a bid and agreeing to my price. More

A family member who owns a GV80 recommended that I explore a GV70 as an option to replace my current car. I was very happy with Jay Lee’s expertise and helpfulness in this process explore a GV70 as an option to replace my current car. I was very happy with Jay Lee’s expertise and helpfulness in this process More