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Genesis of Aurora
Aurora, IL
14 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
If you're ready to see what our staff can do for your needs, we invite you to contact us to learn more about our dealership and the Genesis brand. Likewise, you can visit our showroom to learn how Genesis is redefining luxury automotive as a distinctly human pursuit.
Long after you've re-discovered your world through the Genesis lens, our onsite service center is at your disposal to ensure that your driving experience never diminishes. Our expertly trained team of Genesis service technicians cater to the routine maintenance and unique repair needs of your specific vehicle, with the aim of protecting the long-term health your investment and keeping your car running with all its performance potential well intact.
The world of luxury automotive is crowded with aging stars. While many drivers are content to embrace the antiquity of innovations past, there are drivers among us who want to stretch their imaginations further; those who yearn to not just reach into tomorrow, but to grab it by their hands and command every detail of tomorrow's driving experience. This is the conscious evolution that drivers embrace more and more each day with the understanding that luxury is not a concept held prisoner by the pages of a magazine, the pixels of a photograph, or a frames of a video, but rather one that benefits the overall quality of your life on the road. It's the guiding principle behind Genesis of Aurora, and the core of each model in our lineup.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 14 reviews
April 03, 2025
Horrible Experience – Hidden Fees & Zero Customer Service! Avoid Genesis of Aurora at all costs! This was by far the worst car-buying experience I’ve ever had. Not only did they sneak in thousands Service! Avoid Genesis of Aurora at all costs! This was by far the worst car-buying experience I’ve ever had. Not only did they sneak in thousands of dollars in hidden fees, but their customer service is completely nonexistent once you drive off the lot. Deceptive Pricing & Hidden Fees After signing my deal, I later found out they added over $2,290in bogus charges to my loan without my knowledge, including: • Key Replacement Protection – $295 • Paintless Dent Protection – $995 • Windshield Protection – $1,000 These were never clearly disclosed, and when I called to dispute them, no one answered or returned my calls. It’s clear they rely on bait-and-switch tactics to take advantage of buyers. Zero Customer Support – They Ignore You After the Sale For three weeks, I tried to reach someone—anyone—at the dealership to get a simple mailing address so I could send my out-of-state inspection paperwork. No one answered. No one called back. To make things worse, they failed to pay off my trade-in loan, even though it was part of the deal! My bank kept withdrawing payments, and this dealership did nothing to fix it. Save Yourself the Headache – Shop Elsewhere! This dealership is all about taking your money and disappearing. If you want hidden fees, no accountability, and terrible customer service, then go here. Otherwise, take your business somewhere that actually values its customers More
by Wally N
Employees Worked With
Roosevelt Turkey
January 13, 2025
Eduardo Quintana was an outstanding sales person - very professional, knowledgeable and genuinely kind and decent person. He thoroughly answered all my questions - great communicator! professional, knowledgeable and genuinely kind and decent person. He thoroughly answered all my questions - great communicator! More
by Screen
Employees Worked With
Eduardo Quintana
January 06, 2025
This dealership was very efficient professional made the entire process painless. I would recommend this dealership to friends and family entire process painless. I would recommend this dealership to friends and family More
by rufus0821
October 31, 2024
Jonathan cielo was an amazing sales person. He was patient, kind and answered all our questions and concerns. This is the first time we buy a car and it was a little stressful at the beginning He was patient, kind and answered all our questions and concerns. This is the first time we buy a car and it was a little stressful at the beginning but he always was helpful and tried his hardest to give us the best service and the best deal. More
by kimberly Enriquez
Employees Worked With
Jonathan cielo
August 12, 2024
Great people to do business with! Stephanie and the team were very helpful and took great care of us. Stephanie and the team were very helpful and took great care of us. More
by briantezak
August 11, 2024
It was a very smooth and easy experience everyone there was really helpful and engaged was really helpful and engaged More
by juanmlopez24
Employees Worked With
August 01, 2024
Jonathon Ceila, our salesman was excellent! He was very courteous and worked hard to accommodate our tight schedule. He was the highlight of our car buying experience of this dealership. Unf He was very courteous and worked hard to accommodate our tight schedule. He was the highlight of our car buying experience of this dealership. Unfortunately, the forced sale of a LoJack system on the car leaves me disappointed with the transaction. This is a feature that I do not want, and it seems that it was included in a less than forthright manner: After deciding upon a sale price, this feature was added onto the bill of sale. This should have been included in the price of the car, but instead seems to have been attached in hopes that an unsuspecting customer would not notice it and pay $1,000 over the agreed upon price. This practice seems deceptive to me, and therefore, I would not recommend this dealership to a friend. More
by mschmuldt
Employees Worked With
Jonathan Celia, Moody
July 29, 2024
We have been looking for a replacement for our old SUV and weren't planning on purchasing anything when we visited Napleton's Valley Hyundai. Stephanie was a great help in our search, and over all a grea and weren't planning on purchasing anything when we visited Napleton's Valley Hyundai. Stephanie was a great help in our search, and over all a great sales person. She was super patient, knowledgeable and just easy to work with. We wound up purchasing a Santa Fe Hybrid and couldn't be happier! More
by andrewr
Employees Worked With
Stephanie Ferrer
