Genesis of Auburn

Everything was excellent, including to, but not limited to Customer Service, Facilities and the Service Technicians. to Customer Service, Facilities and the Service Technicians. More

Great customer service. Service manager was great. I am very pleased with the service that this dealership offers and I highly recommend it to anyone looking for a great dea Service manager was great. I am very pleased with the service that this dealership offers and I highly recommend it to anyone looking for a great dealership. More

Service took way to long. Was told car would be ready any mi ute....not true Was told car would be ready any mi ute....not true More

I can't say enough great things about Brittany Reardon at Herb Chambers Genesis of Auburn. From the moment I arrived, she went above and beyond to ensure my service experience was smooth, transparent, and st Herb Chambers Genesis of Auburn. From the moment I arrived, she went above and beyond to ensure my service experience was smooth, transparent, and stress-free. Her professionalism, attention to detail, and clear communication stood out right away. She kept me informed every step of the way, explaining what was needed and why, and made sure I fully understood the work being done on my vehicle. It’s rare to find someone who truly cares about the customer experience, and Brittany clearly does. What really impressed me was how she made me feel like more than just another service ticket. She was personable, patient, and genuinely committed to making sure I left satisfied. It's clear Brittany takes pride in her work and values building trust with her customers. Thanks to her, I left Herb Chambers Genesis Hyundai of Auburn feeling confident in the service and appreciated as a customer. I’ll definitely be coming back, and I highly recommend Herb Chambers Genesis Hyundai of Auburn to anyone looking for top-tier service support! More

Making an appointment was easy. Overall experience from check-in through repair service was flawless. Overall experience from check-in through repair service was flawless. More

My service was 100% ! Daniel greeted me with a giant smile, was super nice and service was timely and I left happy and laughing. Keep it up… your customer service is exemp Daniel greeted me with a giant smile, was super nice and service was timely and I left happy and laughing. Keep it up… your customer service is exemplary. Thank you. Karen Cox More

The customer service was good the new service coordinator was very helpful, nice and very knowledgeable. Herb Chambers of Auburn have been very good to my family. was very helpful, nice and very knowledgeable. Herb Chambers of Auburn have been very good to my family. More

I own a 2021 Genesis and had to bring it to have a sensor on the front bumper looked at. Brittany Reardon was the service staff that handled my case. Brittany's level of service from start to finish was outs on the front bumper looked at. Brittany Reardon was the service staff that handled my case. Brittany's level of service from start to finish was outstanding. She kept me in the loop every step of the way through texting and calling to let me know where everything stood. She even went above and beyond to make sure i had my vehicle back in time before taking my in-laws out for dinner. I would highly recommend requesting Brittany Reardon as your service staff provided. Brittany- You are greatly appreciated. A big shout out to the service manager as well! More

Great bunch of guys in the sales & service departments. Stan Otoo was great to work with.Told him the Genesis I wanted & he delivered. Stan Otoo was great to work with.Told him the Genesis I wanted & he delivered. More

Easiest purchase ever, no hassle, no back and forth, I would recommend purchasing your vehicle from this location- would recommend purchasing your vehicle from this location- More