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Genesis of Atlanta

Atlanta, GA

5.0
675 Reviews

5917 Peachtree Blvd.

Atlanta, GA

30341

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Showing 675 reviews

April 24, 2025

Dear Future Customers, I tried to work with the sales team on a remote trade-in and it was a horrible experience. After spending 20 minutes to enter all my info. and attach pictures, all I got was texts More

by mfsutn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Saban Dawood, Frank Dickenson
Apr 27, 2025 -

Genesis of Atlanta responded

Thank you for considering our dealership for your automotive needs. We regret that your experience with us did not meet your expectations. Our goal is always to provide every customer with a respectful, efficient, and transparent buying process. We hold ourselves to the highest standards, as reflected in our strong reputation and our association with one of the most respected automotive ownership groups in Georgia. Unfortunately, during your interaction with our team, we were unable to proceed with the sales process due to a lack of essential information. In order to provide accurate figures we requested basic information such as tax estimates and vehicle payoff amounts. We must follow certain procedures, including collecting basic information like a home address and current loan details. These steps are necessary to ensure that all parties are protected and that any transaction is handled correctly. We understand that not everyone is comfortable with standard dealership processes, and we respect your preference. However, we were disappointed by the tone of the conversation and the condescending manner in which one of our sales professionals was addressed. Our team members work hard to provide a positive and professional experience for all customers, and we take great pride in their efforts. As the General Manager, I personally attempted to help clarify the situation and assist further, but your continued refusal to provide the required details prevented us from moving forward. We do apologize if you felt that our efforts were not aligned with your lofty expectations. It is never our intent to cause frustration or inconvenience, and wish you the best.

Apr 28, 2025 -

mfsutn responded

For our readers, the dealership response is false and i have the text string on my phone documented to prove it which shows the real story. The sales person continually asked me the same questions which were completed previuosly in the automated dealership software that i wss asked by them to complete which i did. In fact, i did answer the question asked twice twice to me about my payoff which there is none. Answered in the software and text string. I also left the GM who is doing his best here to lie, two voice mails with no response. As said in my first complaint, you be the judge of character here but i would never work with this group and now with this attempted coverup 150% will continue to network with all seeking a Genesis not to work with these people. I recomend the drive to Cumming Genesis. Wonderful professional staff and a new space recently opened. Respect for their customers. Thanks to any who read this and care about being a valued customer.

April 23, 2025

We worked with Hilal, super professional, easy to work with and very helpful. Made the entire process frictionless. Zero surprises, highly recommend. More

by mark.poggi
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hilal Eljaam
Apr 25, 2025 -

Genesis of Atlanta responded

Mark.poggi, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

April 21, 2025

I loved the service. Mr Lawrence was such a big help to me in the process!! More

by Jacqueline
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawrence Pardy
Apr 22, 2025 -

Genesis of Atlanta responded

Jacqueline, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

April 21, 2025

Hilal thank you so much for your service and for make possible this purchase and also i wanted to say thank you for how quick and easy was to male this purchase, again thank you so much. More

by anmaloalu876454
Recommend Dealer
Yes
Employees Worked With
Hilal Eljaam
Apr 23, 2025 -

Genesis of Atlanta responded

Hi, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

April 19, 2025

Halil was very helpful and informative. No high pressure sale either. I would definitely recommend More

by jaswat
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hilal Eljaam
Apr 21, 2025 -

Genesis of Atlanta responded

Hi, your positive review means a lot to us and we’re happy we could help you! Thanks again for the recommendation, and have an amazing day!

April 19, 2025

Genesis Atlanta was a wonderful dealership to work with, finding us a new vehicle in a color combination that was difficult to find in other Genesis dealerships. Hilal was a great salesperson taking time to More

by Mike
Recommend Dealer
Yes
Employees Worked With
Hilal Eljaam
Apr 21, 2025 -

Genesis of Atlanta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! We look forward to your next visit! Take care!

April 19, 2025

Recently purchase the new GV 80 coupe from Jim Ellis. My salesperson was Saban D This was excellent experience. Saban was excellent. He is extremely knowledgeable of the product. No pressuring. Jus More

by wp69paynes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saban Daewood
Apr 21, 2025 -

Genesis of Atlanta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

April 14, 2025

Bought a car here and had a great experience with MaCloskie! He patiently answered all our questions with a great attitude and was overall just great to work with. Would highly recommend coming to pu More

by Shaweta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Macloskie Bokwe
Apr 16, 2025 -

Genesis of Atlanta responded

Shaweta, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

April 12, 2025

Great. review of car and features. My sales professional Lou Hammersmith was the best! Thank you - More

by aricusa
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lou Hammersmith
Apr 14, 2025 -

Genesis of Atlanta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

April 12, 2025

Had a great experience with Macloskie at the dealership. Would recommend him and the dealership to everyone More

by avnishkumar428
Recommend Dealer
Yes
Employees Worked With
Macloskie Bokwe
Apr 14, 2025 -

Genesis of Atlanta responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!