Genesis of Albany

My daughter found her dream car online, so I emailed the dealership. Immediately, I made clear that we needed the car on August 17 at 10 AM. The day before, they asked me to come at 1 PM, at which point I i dealership. Immediately, I made clear that we needed the car on August 17 at 10 AM. The day before, they asked me to come at 1 PM, at which point I informed them that that was not possible and I would’ve been more adaptable had they not waited until the day before. To be nice, we gave them an extra hour and arrived at 11. It’s been 120 minutes, the car is still not ready, and we haven’t even been presented with papers. But even worse is the fact that the car has 1000 more miles than was listed and about 10 to 15 dents and scratches. Plus something falling off the undercarriage. Nowhere online and at no point during my hours of conversations with the dealership did this come up. I explained that this is not the car that we agreed upon — and the sales manager’s response was that we could leave because he wouldn’t be fixing anything and would only be offering “a couple hundred dollars” back. Not to mention that the communication has been mediocre, at best, from the beginning; he is the only one manager for this huge dealership — and he is incapable of responding in due time, keeping his own story straight, or treating with respect people who’ve already put down a deposit. I would never recommend this dealership, and certainly not for a used car. And if this is supposedly a luxury dealership, why don’t they have any idea how to treat their leads and customers? Why would they prefer to lose a potential customer — who has three other cars and drivers — instead of investing just a bit more money to provide the car that was originally offered online? This could be called false advertising; it’s definitely extraordinarily poor customer experience. My daughter is absolutely devastated. She’s been obsessing about this car for weeks, and has probably never been more excited about anything in her entire life. More

The service department is excellent; very hospitable, competent, and accommodating. The fact that the dealership is relatively local (i.e., capital region) and not in the north country (i.e., Queensbury competent, and accommodating. The fact that the dealership is relatively local (i.e., capital region) and not in the north country (i.e., Queensbury), is most preferable. More

They were very professional made the buying process easy. Easy to contact very helpful and prompt Easy to contact very helpful and prompt More

I recently had the pleasure of purchasing a vehicle from Genesis of Albany, and I must say, the experience was exceptional, thanks to Olivia Sanger. Olivia was incredibly helpful and attentive. She had Genesis of Albany, and I must say, the experience was exceptional, thanks to Olivia Sanger. Olivia was incredibly helpful and attentive. She had extensive knowledge of the Genesis GV80 3.5L I was interested in. Olivia made the entire process smooth and stress-free. She answered all my questions. What can I say - I had a great experience in buying my GV80 - I can’t even believe I’m saying that - but I am, and IT WAS! I live in Fairfield County, Connecticut … I traveled 130 miles to buy from a dealership in Albany NY … another good decision. Olivia was supported by a number of colleagues that assured my experience was a good one …. No ifs, buts about it. Love my GV80, and happy I bought it at Genesis of Albany (NY), and Olivia Sanger. More

Nice location. Dealer was cool. Took a minute for someone to address me when I was in the building Dealer was cool. Took a minute for someone to address me when I was in the building More

The dealership, especially Farhan Akbari, have been extremely welcoming and helpful! Farhan explained so much of how the car worked and the various options. He stayed late with me on my the first visit extremely welcoming and helpful! Farhan explained so much of how the car worked and the various options. He stayed late with me on my the first visit so that I had the opportunity to fully understand the car. I really appreciate the way I was made to feel quite comfortable. More

The Genesis of Albany experience was great the entire time. The team lead by sales consultant Farhan were responsive and made everything go smoothly. time. The team lead by sales consultant Farhan were responsive and made everything go smoothly. More

Very good with addressing the issues that are being discussed and responding appropriately and efficiently discussed and responding appropriately and efficiently More

Olivia was very helpful throughout the car buying process and followed up often to make sure everything was going well with the new car! and followed up often to make sure everything was going well with the new car! More

One of the best and awesome dealership that I ever dealt with. I will recommend anyone to go there. There service dept and the staff there are GREAT!! people to deal with. Just to name a few Tony, Jill , a with. I will recommend anyone to go there. There service dept and the staff there are GREAT!! people to deal with. Just to name a few Tony, Jill , and the service manager are awesome great people. They are very polite and understanding and easy to deal with. Going to Genesis of Albany It's like going to visit my family. You're always welcome and They make you feel like family. I like to thank Genesis of Albany and their whole staff from the bottom of my heart for everything you do. A BIG THANK YOU!!!! Keep up the good work everyone. I wish I can give you more stars.Then Just five you're worth a lot more than that. Thanx. More