Genesis of Albany

The entire process was smooth and transparent! Chris went out of his way to walk me through every step of the car buying process. He stayed well past close to answer any and all questions. Ever Chris went out of his way to walk me through every step of the car buying process. He stayed well past close to answer any and all questions. Every staff member that I encountered was helpful and friendly. I would highly recommend this dealership. More

My service with Jill was excellent. She always make sure I understand everything about my vehicle. She is so kind.. I appreciate her kindness. She always make sure I understand everything about my vehicle. She is so kind.. I appreciate her kindness. More

Jill provided excellent customer service. Her Attentive and personal service was much appreciated. I will return. Her Attentive and personal service was much appreciated. I will return. More

The staff Megan,Emily,David and Micheal were all exceptional at genisis of Albany ,they were professional,knowledgeable, pleasant and helpful when I was trading in my car for a new Genesis! They we exceptional at genisis of Albany ,they were professional,knowledgeable, pleasant and helpful when I was trading in my car for a new Genesis! They went thru all the features and explained every step of the paperwork to me..I would highly recommend them and the genesis gv 70 this is my second one and they are roomy ,have great features and are very dependable More

Very pleased with my first service. , fast and efficient, everyone very friendly and extremely helpful , fast and efficient, everyone very friendly and extremely helpful More

Megan was wonderful. Took her time explaining vehicles features, sales contract. Followed up after purchase. Took her time explaining vehicles features, sales contract. Followed up after purchase. More

Genesis of Albany, in my opinion has an excellent excellent reputation very very patient questions were answered. For some using the technology that’s available now is very easy for others. It’s a ch excellent reputation very very patient questions were answered. For some using the technology that’s available now is very easy for others. It’s a challenge with that being said and with your car being so high tech, maybe you guys would wanna consider providing some type of training as to how to get the most out of that car with all the technology it has just a thought. Thanks. More

MISA, was very kind and very willing to assist in me getting that Genesis, also Emily, the Financial manager excellent work she did in helping us with the Genesis. I take my hat off to the both of them getting that Genesis, also Emily, the Financial manager excellent work she did in helping us with the Genesis. I take my hat off to the both of them really appreciate the work that they do. More

Our experience at the Genesis dealership was excellent from start to finish. Chris was incredibly helpful, knowledgeable, and professional throughout the entire process. Whenever we asked a question he wa from start to finish. Chris was incredibly helpful, knowledgeable, and professional throughout the entire process. Whenever we asked a question he wasn’t completely certain about, he took the time to double-check so he could give us the correct information. We really appreciated his honesty and attention to detail. What stood out most was that Chris never made us feel pressured. Unlike the stereotypical pushy car salesperson, he gave us the time and space to think through our decision, which made the entire experience much more comfortable and enjoyable. We truly felt that he wanted us to find the right vehicle rather than just make a sale. His approach was actually one of the main reasons we chose to return to this dealership. We had visited another dealership where the sales experience felt much more high-pressure, and it left us feeling uneasy. Chris’s patience, professionalism, and genuine willingness to let us make the decision at our own pace made all the difference. Instead of feeling rushed, we felt respected as customers, which gave us confidence that we were making the right choice. Everyone we interacted with at the Genesis dealership was welcoming, friendly, and professional, making the entire process a positive one. If you’re looking for a dealership that values outstanding customer service and a stress-free buying experience, I highly recommend this dealership. Be sure to ask for Chris, you’ll be in great hands! More

Great experience. Willing to go the extra mile and help through out the way from beginning to end. Willing to go the extra mile and help through out the way from beginning to end. More