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Genesis of Albany

Albany, NY

4.8
246 Reviews

347 New Karner Rd

Albany, NY

12205

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Showing 246 reviews

August 26, 2026

My experience at dealership was excellent. Salesman FARHAN was very knowledgeable a pleasure do deal with.took the time to explain and educate us about the vehicle. More

by bvlabella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FARHAN
Aug 27, 2026 -

Genesis of Albany responded

Thank you for choosing Genesis of Albany and for sharing your experience with Farhan! We wish you many safe and happy miles ahead!

August 25, 2026

Worst car buying experience ever. It's been a month and still no registration, all we get is contradicting statement from the manager. It started with the salesman lying to us and a m More

by npabia
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
the manager, and an incompetent salesman
Aug 27, 2026 -

Genesis of Albany responded

Hi Jon, there's no doubt it can be frustrating when a registration takes too long, and for that, we apologize. Our Director of Sales, David Hallenbeck, will be in touch to try to troubleshoot the details that are causing your registration to be delayed—he can also be reached at dhallenbeck@mcgovernauto.com or 518-389-6500. Thanks again

Aug 27, 2026 -

npabia responded

I’m not Jon but he still hasn’t even had anyone reach out to him other than a canned response like the one above. I feel that you should be contacting him personally and making this right. I know the manager told him to rent a truck and they would write him a check to cover it, but at this point all trust has been broken and we don’t need to be out any more money. If you would like to rent a truck for him and deliver it to him, that would start to show some good faith on your part.

August 21, 2026

My experience was fantastic from valet service to completion of service. Jill was particularly helpful even on her time off. She was wonderful. Will definitely be using this dealership again More

by SueSue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
Aug 25, 2026 -

Genesis of Albany responded

Thank you for sharing your appreciation for Jill and the rest of our team! All of us at Genesis of Albany Service Department look forward to welcoming you back next time.

August 20, 2026

I recently bought a nice 2026 GV70. My sales associate Chris, helped me every step of the way as I was an out of town buyer. The transaction was very smooth and professional. Love th More

by JMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 24, 2026 -

Genesis of Albany responded

Michael, thank you for your business and feedback about Chris from our team! We wish you many safe and happy miles in your 2026 Genesis GV70! - Genesis of Albany

August 16, 2026

Everyone was very helpful and made sure we were satisfied with all aspects of our purchase. More

by Rob K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris,Jill and Emily
Aug 17, 2026 -

Genesis of Albany responded

We're happy we could help at Genesis of Albany! Thank you for sharing your experience, Rob. Safe travels!

August 15, 2026

Great job by the dealership I would recommend anyone to this dealership great job by everyone More

by Dwyanwhit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Aug 17, 2026 -

Genesis of Albany responded

Thank you for the review. We'd love to know how we could've turned your 3-star review to a 5-star review! Please reach out to our Service Director, John Colvin, at jcolvin@mcgovernauto.com or our Sales Manager, Mike Skinner, at mskinner@mcgovernauto.com if you have feedback you'd like to share. Thanks again!

August 13, 2026

Seamless process from front desk to finance manager. Shout out to Farhan…he is a great asset to this dealership. More

by rcnstant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farhan Akbari
Aug 14, 2026 -

Genesis of Albany responded

Thank you for the kind words! We're pleased to hear you had a seamless experience with our team, especially Farhan. We look forward to welcoming you back to Genesis of Albany in the future!

August 05, 2026

I was early, Jill took in right away. She took my concerns seriously. Very respectful More

by rjohnson5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
Aug 06, 2026 -

Genesis of Albany responded

We are thrilled to see your positive review! The Genesis of Albany team looks forward to your next visit with us. Jill will appreciate your kudos. Take care!

August 04, 2026

Dave Crist was exceptional ensuring my need and wants were met on my vehicle search. Acquisition process was easy and swift. TOP notch sale!! More

by Elizabethannmartin0927
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Crist
Aug 05, 2026 -

Genesis of Albany responded

Thank you for choosing Genesis of Albany and for sharing your experience working with Dave! Congratulations on your new car! We hope to see you again down the road. Safe travels!

August 01, 2026

I was very impressed with this dealership and the lengths and the effort they went to take care of me. Chris was very helpful and showing us the different vehicles and the options that I wanted on my car. Th More

by chip
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris O'Reilly
Aug 04, 2026 -

Genesis of Albany responded

Chip, we're delighted Chris and the team went the extra mile to get you the exact car you wanted. Enjoy your new Genesis, and welcome to the Genesis of Albany family! Safe travels!

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