Genesis of Albany

Happy with the staff who are pleasant, professional and courteous. Service department diligent in resolving any issues if they arise. courteous. Service department diligent in resolving any issues if they arise. More

From the moment I arrive to the moment I leave I am always very pleased with the level of service I receive at Genesis of Albany. The customer waiting room is bright and comfortable, the staff are pol always very pleased with the level of service I receive at Genesis of Albany. The customer waiting room is bright and comfortable, the staff are polite and accommodating and if you tire of watching tv you can walk through their beautiful showroom and check out the latest models. Also the car wash is wonderful touch to the service experience. Thanks guys!!!! More

We were interested in a GV 80 a few months ago and met Farhan our salesperson who was very nice and very informative . We later came back to McGovern Genesis a few months later and met with Erin who wa Farhan our salesperson who was very nice and very informative . We later came back to McGovern Genesis a few months later and met with Erin who was also very knowledgeable and helpful Erin' expertise of the vehicle and her lovely demeanor made for a very positive experience Mark and Jane Levine More

Throughout the process Erin Burke handled the entire process with professionalism and focus with customer satisfaction process with professionalism and focus with customer satisfaction More

Very professional and friendly. My Salesman David was a pleasure to work with. I did not feel pressured and he was very knowledgable. My Salesman David was a pleasure to work with. I did not feel pressured and he was very knowledgable. More

Great service and communication as always. The team was responsive, professional, and the concierge service made everything easy and stress-free. The team was responsive, professional, and the concierge service made everything easy and stress-free. More

My sales rep. Christopher was very good. I found the paperwork at the dealership to be time consuming and a very slow process. I have purchased new cars before but Christopher was very good. I found the paperwork at the dealership to be time consuming and a very slow process. I have purchased new cars before but this was my first Genesis. Chris did go over and set up the car with me. He has been responsive when I have had additional questions which I appreciate. More

David was great to work with. He thoroughly explained everything and we got a fair price on the vehicle. He was not a pushy salesperson it was warm and friendly. This was actually He thoroughly explained everything and we got a fair price on the vehicle. He was not a pushy salesperson it was warm and friendly. This was actually our best car buying experience to date. Highly recommend! More

Jill, my service writer, always goes above and Beyond providing outstanding customer service. She will do whatever is necessary to make sure Her customer’s service experience is first class! Shout ou providing outstanding customer service. She will do whatever is necessary to make sure Her customer’s service experience is first class! Shout out to technician Romeo. His expertise should Be recognized! More

I’m very disappointed in the service that I received yesterday. I made an appt for 9:30 to get my tires rotated and oil changed. I arrived at the dealership at 9;20 and didn’t leave until 12;05. It t yesterday. I made an appt for 9:30 to get my tires rotated and oil changed. I arrived at the dealership at 9;20 and didn’t leave until 12;05. It took forever. I witnessed a customer come in and request an inspection on his vehicle. He was told that he’d have to wait because they were busy and he did not have an appt. He got some cash out of his pocket and boom he was being serviced and out the door in 15 minutes. I saw him had the cash to the service technician. Meanwhile I’m sitting there for an hour, two hours and I ask Jill for the status of my car. Her response was “sorry we’re backed up it's going to be a little longer. Finally the technician came out and nodded to me and placed my keys on Jill’s desk. Jill was no where to be found. I asked the other employee to please check me out. Her response was “I can’t, you have to wait for Jill”. Fifteen minutes later Jill returns to her’desk. No explanation. I then voiced my displeasure with the length of time that it took to change my oil and rotates the tires (over 2 1/2 hours). She told me she was sorry but they were backed up. I then mentioned the guy who got his car inspected. She said ‘we have to take them, it’s New York State law.” That’s not.true, they have to wait just like everyone else. She then said I have coupon that I can apply to take $30 off for your inconvenience. I bought my Genesis G90 at Garvey Genesis. I was always treated fairlly,and promptly. More