Genesis of Albany

My Purchase experience was painless, and all the staff of Genesis of Albany were very polite, efficient and prompt in getting me answers to all my questions. The process was completed on-line via Text, Phon Genesis of Albany were very polite, efficient and prompt in getting me answers to all my questions. The process was completed on-line via Text, Phone and Emails as I live in a different State. Even the Trade-in was completed, to my satisfaction, and the price agreed on Vehicle unseen. Actual pickup was done on my schedule and the necessary paperwork, financing and introduction to the vehicle went seamlessly. Many thanks to the staff and in particular Farhan and Chris for making this an experience to remember. Farhan has since followed up twice to see that everything is going well and if we had any questions. More

My car purchase went smoothly from start to finish. It was a great experience and I love my car! It was a great experience and I love my car! More

Called with a problem and Tony in service answered all questions and had car fixed next day. Excellent service. questions and had car fixed next day. Excellent service. More

Erin was professional and knowledgeable about the car I wanted to buy. I have purchased many cars over the years, including 2 Jaguars, and this was a very pleasant experience. In fact, so much so, that my wanted to buy. I have purchased many cars over the years, including 2 Jaguars, and this was a very pleasant experience. In fact, so much so, that my wife purchased a G80 from Erin a week later. She has remained available to answer our post-purchase questions about these outstanding but complex cars. More

Tony was vet professional and friendly with my oil change and tire rotation,I live in Colchester Vermont and he completed the service right away so I could get back home and tire rotation,I live in Colchester Vermont and he completed the service right away so I could get back home More

All the staff in the service department go above and beyond to accommodate your needs . Anthony was so helpful and professional during my last visit! Big shout out to John and Jill and the whole team! T beyond to accommodate your needs . Anthony was so helpful and professional during my last visit! Big shout out to John and Jill and the whole team! Thanks to you all, the experience couldn't be better! More

Jill and the service department team were wonderful to work with during a frustrating experience with 3-week old new Genesis that had a major malfunction - and with a dealer that went out of business the work with during a frustrating experience with 3-week old new Genesis that had a major malfunction - and with a dealer that went out of business the day after I purchased the vehicle. More

Assumed coverage on my best car ever after Garvey ceased. Picked car up serviced it and returned within hours tho 35 miles away. Everything on par. Picked car up serviced it and returned within hours tho 35 miles away. Everything on par. More

Jill was my service advisor for a small sensor repair, got my vehicle in, me comfy in the new waiting area (with plenty of amenities) and before I knew it, I was on my way! On a holiday, to boot! I have got my vehicle in, me comfy in the new waiting area (with plenty of amenities) and before I knew it, I was on my way! On a holiday, to boot! I have had nothing but positive interactions with all the wonderful folks over at Genesis of Albany. The employees of Sales and Service and the vehicles are always top notch and respectful of your time. Thank you so much!! More

Were able get me in the same day as service request, had parts available and expedited install. parts available and expedited install. More