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Genesis Santa Monica - Service Center

Santa Monica, CA

3.7
103 Reviews

103 Reviews of Genesis Santa Monica - Service Center

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March 03, 2023

Benson was so amazing. Bomb customer service and everything went so smoothly. It was very convenient without any hassle More

by kellyjung91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valet driver (forgot name) was so amazing too. Provided amazing customer service , Benson Chin
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Mar 03, 2023 -

Genesis Santa Monica responded

Thank you, Thank you, Thank you! Providing luxury customer service is our goal, we are grateful to be your dealer.

March 03, 2023

Always provide the best service in making sure that your needs are addressed and taken care of. More

by Hbprivateholdings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Miller, Dean Terrones, Benson Chin
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Mar 03, 2023 -

Genesis Santa Monica responded

Thank you very much for your business, we grateful.

March 03, 2023

Exceptional service. I used to go to the Glendale location and I decided to switch this time because their customer service was not great at all. I was beyond pleased wit More

by DDMARTINQ97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame
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Mar 03, 2023 -

Genesis Santa Monica responded

Thank you for the opportunity, we are grateful and look forward to providing you with continued exceptional customer service.

March 02, 2023

great service. very kind employees. nice atmosphere. I will definitely go back there again. all work is excellent. More

by evgen19887777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you so much for your kind words, we appreciate you. We will be moving in to our new facility around the 1st of April, we look forward to assisting you again in the future and invite you to stop and see our beautiful new facility.

March 02, 2023

I really like the service. for both the driver and the one who contacted me. More

by sb710031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
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Mar 03, 2023 -

Genesis Santa Monica responded

Thank you, we appreciate the opportunity to be your servicing dealer.

March 02, 2023

They are very kindly and proffessionally. Benson of staff seemed to be trying to listen to me to solve the problem. More

by glenjkim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you, for you feedback. Our clients satisfaction, is our number 1 priority, we are grateful for the opportunity to be your serving dealer.

March 01, 2023

Your friendly take care about the customer and they have a quick respond. Thank you so much for your service. More

by amir17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Weaver, Chris Baldonado, Dean Terrones, Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame, Pedro Guzman
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Mar 03, 2023 -

Genesis Santa Monica responded

Thank you very much for allowing us to serve you, we are appreciative.

February 24, 2023

Fantastic Customer Service. Great team behind the desk. Always on top of their game at the service counter. More

by GRAEME0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

We are honored you chose us to be your serving dealer, thank you so much!

February 23, 2023

Benson is great. Always super helpful. Very communicative. Definitely recommend for your service. Never have any problems More

by krauchut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

We appreciate the opportunity to be your servicing dealer, thank you!!

February 22, 2023

Good dealership so far so good waiting for my part the Service advisor was very helpful More

by IFUER21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you for allowing us to serve you.

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