Genesis Santa Monica - Service Center

Happy with the valet pick-up from my home for my scheduled service. Picked-up and dropped-off vehicle on-time. Bummed that they did not re-fill my windshield washer fluid though. scheduled service. Picked-up and dropped-off vehicle on-time. Bummed that they did not re-fill my windshield washer fluid though. More

Very helpful, exceeded my expectations, and catered to my needs. Will recommend anyone for their genesis services. needs. Will recommend anyone for their genesis services. More

Timely and service was appropriate, just did what was necessary. I was informed at all phases of the tune up process necessary. I was informed at all phases of the tune up process More

Service on time and the team was able to rerun the car on the same day. Communication was great as well! the same day. Communication was great as well! More

I really only had the opportunity to meet the service team that checks you in and checks you out. They were extremely courteous and laid out everything I should expect. They under promised, and over deli team that checks you in and checks you out. They were extremely courteous and laid out everything I should expect. They under promised, and over delivered. The process was highly automated in terms of notifications and timing. They were very efficient at getting me where I needed to go while the car was being serviced. Car was washed too! More

The staff & service are very welcoming & delivered great customer service! The waiting area is nice, clean & stocked with drinks & snacks, loved it! customer service! The waiting area is nice, clean & stocked with drinks & snacks, loved it! More

You promised to complete the service within a maximum of 2.5 hours, but no one called and after 3 hours I came to the service dept and they kept me waiting for another almost hour before they finished the p 2.5 hours, but no one called and after 3 hours I came to the service dept and they kept me waiting for another almost hour before they finished the process. Needless to remind you that your credibility depends on your integrity. I had no problem if they had said it’ll take 4 hours to begin with. Then the reasoning n justifications followed and the usual “we apologize “ routine which in no way makes up for the wastage of my valuable time. This is unexpected from a luxury car supllier that intends to compete with Mercedes n alike. More

Great service, completed on time and with no issues! Great experience all round. Thanks to all Great experience all round. Thanks to all More

Benson & Dean are great as always getting me in and out. Looking forward to the next visit Looking forward to the next visit More

I waited one and a half hours for quotation. They said I need just an hour and a half to repair it Initially. I protested to the agent and his response was not kind. Won't back to this place aga They said I need just an hour and a half to repair it Initially. I protested to the agent and his response was not kind. Won't back to this place again. You need training on how to handle unhappy customers. . More