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Genesis Santa Monica - Service Center

Santa Monica, CA

4.1
102 Reviews

102 Reviews of Genesis Santa Monica - Service Center

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May 27, 2025

Absolutely horrible customer service. I love my car but will most likely trade it in because of these people. Faced an aggressive and rude customer service associate, Jose. Another rude g More

by DontShopAtGenesisSantaMonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose, Juan
February 24, 2025

A lease from Genesis of Santa Monica has been the worst car related experience we have ever had. We owned the GV60 for less than 6 months….only 2,100 miles. Four recalls, plus complete failure of the DCU N More

by Robert Lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names not listed
October 18, 2024

Amazingly terrible. Calls not returned. Knowledge non-existent. Would not purchase a glass of water from this poor excuse of a dealership. More

by hdwredes
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tammy Weaver, Chris Baldonado, Alex Alonzo, Dean Terrones, Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame, Pedro Guzman
June 16, 2024

Great cars, and service started well for my first year, but now on year 3, there has been a huge decline. Multiple service advisors, no one calls back. Service dates 6 weeks out. Will not be leasin More

by LuxSUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
So much turnover
June 14, 2024

Service department attempts to be conscientious but communication is THE WORST.I could write a novella about my experiences. A plus is that their valet service is great. I have included comments about More

by Bonnie Sanders
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know any. Turnover appears to be frequent.
May 22, 2024

awful experience with the service department, after "service required message "appeared I tried several times to call the service department, nobody picked up the phone, left messages with phone number More

by johnlevy42
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felipe Adame
May 12, 2023

The service writers are courteous and accommodating. There are no complaints with the service. I have used two other dealers and this one is best. More

by akahn0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
April 29, 2023

It was great! I especially appreciated that Genesis picked up the car and kept me updated on the service. More

by CALSET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame
April 29, 2023

Helpful, fast, on top of keeping the car in top condition.people are helpful and friendly More

by SETHFINE1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame
April 29, 2023

Efficient and responsive. If they weren't so busy they would be unbelievable. Had a hard time duplicating my issue but eventually we solved the mystery. More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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