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Genesis Santa Monica
Santa Monica, CA
155 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Latest Reviews
October 18, 2024
Amazingly terrible.
Calls not returned. Knowledge non-existent. Would not purchase a glass of water from this poor excuse of a dealership.
More
by hdwredes
Employees Worked With
Tammy Weaver, Chris Baldonado, Alex Alonzo, Dean Terrones, Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame, Pedro Guzman
June 16, 2024
Great cars, and service started well for my first year,
but now on year 3, there has been a huge decline.
Multiple service advisors, no one calls back. Service dates 6 weeks out.
Will not be leasin
More
by LuxSUV
Employees Worked With
So much turnover
June 14, 2024
Service department attempts to be conscientious but
communication is THE WORST.I could write a novella about my experiences. A plus is that their valet service is great. I have included comments about
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by Bonnie Sanders
Employees Worked With
Don't know any. Turnover appears to be frequent.
