Genesis Santa Monica

They were very responsive and made sure I was satisfied with all aspects of the purchase. Rufat, Jaime, and Jordan are all excellent and pleasant to work with! with all aspects of the purchase. Rufat, Jaime, and Jordan are all excellent and pleasant to work with! More

Brand spanking new! Beautiful dealership with a nice sitting area. Would be nice to add somewhere I can use a desk in the event I need to pull out my laptop and work... Beautiful dealership with a nice sitting area. Would be nice to add somewhere I can use a desk in the event I need to pull out my laptop and work.......IF I sad there during the service. But instead, I found out there is a concierge service that can come and pickup my vehicle from wherever and then bring the car back after service, along with a loaner car! But in this instance, I forgot about this service. But instead of having me sit and wait, Benson called me an Uber. I'ts the little things that matter when it comes to customer service and Benson noticed. He called me an "Uber Pet" because I had my small dog! And when it was time for me to come and pick up my vehicle, Benson called another Uber Pet to bring me back to the dealership. Very happy. I do need to return for a follow up due to a recall that needs to be completed. But I know they will make it quite easy. I may just sit in the lounge and do some work and drink all the coffee and snacks they have. Since it's so new, maybe they can add a TV or some soothing music? More

Hannah has been an absolute pleasure and consistent with staying in touch. We pass multiple dealerships to maintain being a client of hers. She is a genuine person and cares! staying in touch. We pass multiple dealerships to maintain being a client of hers. She is a genuine person and cares! More

Dean and his team could not have been more accommodating and helpful in getting our car repaired and working with our insurance. Everything about our experience was excellent. and helpful in getting our car repaired and working with our insurance. Everything about our experience was excellent. More

Fix my problem in less than 15 minutes. Very fast and professional. I am impressed Very fast and professional. I am impressed More

Very quick, easy and smooth transaction. Was in and out within an hour and a half. Monica was very helpful and provided top-notch customer service. She definitely made it a point for me to h Was in and out within an hour and a half. Monica was very helpful and provided top-notch customer service. She definitely made it a point for me to have a good vehicle purchase experience - from explaining all the necessary details to making sure I got a good deal. Would definitely recommend! More

I took my car in for a failed battery on a new car. After picking up my car I had the same issue again. Failed battery, car won’t start. I had to get a technician to come to my house after three After picking up my car I had the same issue again. Failed battery, car won’t start. I had to get a technician to come to my house after three triple A drivers could not tow my car. I spent a day coordinating with the dealership to pick up my car. I don’t feel safe in this car More

Fast, convenient and easy maintenance. Customer service and valet driver were super kind also. After the maintenance, they washed my car too Customer service and valet driver were super kind also. After the maintenance, they washed my car too More

Benson is amazing. First class customer service. Best service ever had. He deserves a raise. First class customer service. Best service ever had. He deserves a raise. More

Great new facility with a team of greeters at the entrance. Appreciate the service and loaner. Very season without fuss. entrance. Appreciate the service and loaner. Very season without fuss. More