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Genesis Santa Monica
Santa Monica, CA
159 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 159 reviews
February 18, 2023
Both Benson and Dean were very helpful and made the whole experience almost memorable. I was really impressed with their thoroughness and attention to detail. I will return, without question, for my next se experience almost memorable. I was really impressed with their thoroughness and attention to detail. I will return, without question, for my next service. What a pleasure! More
by GLAMZO
Verified CustomerEmployees Worked With
Dean Terrones, Benson Chin
December 31, 2022
Dealer purchased my vehicle from me, did not pay me on site for the car saying they needed title from my bank first. I was OK with it so long as they expedited the entire process. Instead of doing so they site for the car saying they needed title from my bank first. I was OK with it so long as they expedited the entire process. Instead of doing so they did the opposite, they sat on my payoff for 8 days, citing 'the holidays'. I had to follow up with them to get them to take action on my payoff, who knows how long it would have been if I didn't chase them. Somehow they found the time during 'the holidays' to sell my car to another party within just a few days of me selling it to them. I had no clue they would sell the car without completing their purchase from me. Interesting they were able to take 60K from another customer for my car without a title but somehow use that excuse to not pay me for it...and now I have no car nor do I have the $$$ they owe me. More
by Steve M
Employees Worked With
Val
