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Genesis Santa Monica

Santa Monica, CA

Overview
Reviews
Vehicles
3.8
159 Reviews
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2450 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 159 reviews

February 24, 2023

Fantastic Customer Service. Great team behind the desk. Always on top of their game at the service counter. More

by GRAEME0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
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Mar 03, 2023 -

Genesis Santa Monica responded

We are honored you chose us to be your serving dealer, thank you so much!

February 23, 2023

Benson is great. Always super helpful. Very communicative. Definitely recommend for your service. Never have any problems More

by krauchut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

We appreciate the opportunity to be your servicing dealer, thank you!!

February 23, 2023

Monica was a pleasure to work with. She was very knowledgeable and customer friendly and I would work with her again. More

by ajbishop333
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Baldonado, Monica Lopez
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Mar 03, 2023 -

Genesis Santa Monica responded

Thank for you the feedback, we are always striving to provide our clients with an exceptional experience. We are grateful for the opportunity.

February 22, 2023

Good dealership so far so good waiting for my part the Service advisor was very helpful More

by IFUER21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you for allowing us to serve you.

February 22, 2023

Alex was very knowledgable and provided excellent service. He was thoughtful in demonstrating all of the features and in the financing/lease process. More

by sstein1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Alonzo
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Mar 03, 2023 -

Genesis Santa Monica responded

Appreciate your feedback, providing each client with an exception experience, is our number 1 goal, we are grateful for the opportunity.

February 21, 2023

I felt like a VIP, the treatment was stellar. The waiting area was very pleasant and the coffee was a nice touch. More

by joshm_83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you for sharing your feedback, creating a comfortable space with amenities for clients along with providing them exceptional customer service is our goal, we are grateful for the opportunity to serve you.

February 20, 2023

The service department was great. Benson was friendly and helpful. He was quick and was accommodating. We got a loaner for a couple hours which was helpful. He was great. Highly recom More

by Dennis Y.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you for your feedback and recommendation, we are honored to be your dealer.

February 20, 2023

I received an outstanding service from the Genesis team. Benson was very knowledgeable and explained every step the service will consist of. I also received help in setting up specific menus I wasn’t able t More

by voroshiy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Weaver, Benson Chin, Kourosh Shirazi, Felipe Adame
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Mar 03, 2023 -

Genesis Santa Monica responded

Thank you for sharing your experience, we are grateful for the opportunity to serve you and look forward to continuing our relationship.

Mar 03, 2023 -

voroshiy responded

I am still enjoying the attention and service in this dealership. Thank you Genesis Santa Monica!

Mar 03, 2023 -

Genesis Santa Monica responded

Thank you!!!!!!

February 20, 2023

Great friendly and accommodating service. Benson took a very good care of my car and didn’t make me waiting for a long time. Thanks. More

by v.shpolyansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame
Report | Print
February 19, 2023

The service was easy to schedule and the staff was friendly, helpful and efficient. Will be back. More

by mnmday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Feb 20, 2023 -

Genesis Santa Monica responded

We are grateful for the opportunity to server you, thank you!

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