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Genesis Santa Monica

Santa Monica, CA

Overview
Reviews
Vehicles
4.5
155 Reviews
Call Dealership (310) 409-1299

2450 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 155 reviews

March 03, 2023

Exceptional service. I used to go to the Glendale location and I decided to switch this time because their customer service was not great at all. I was beyond pleased wit More

by DDMARTINQ97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame
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Mar 03, 2023 -

Genesis Santa Monica responded

Thank you for the opportunity, we are grateful and look forward to providing you with continued exceptional customer service.

March 03, 2023

Hannah was completely transparent and helpful The sales experience was very positive Nothing negative to report More

by rshannonucla
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jaime Torres, Hannah Miller
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Mar 03, 2023 -

Genesis Santa Monica responded

Thank you very much for the opportunity, we are grateful.

March 03, 2023

I went in just to look and then go and compare with the Lexus. I never made it to Lexus. I saw the GV80 and loved it and bought it! More

by dseayf
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Baldonado, Alex Alonzo, Rufat Zokrhabov
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you for the opportunity to be your Dealer, we are grateful. The Genesis GV80 offers a great combination of luxury, comfort, safety, and performance, you will be very happy in it :)

March 03, 2023

Benson was so amazing. Bomb customer service and everything went so smoothly. It was very convenient without any hassle More

by kellyjung91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valet driver (forgot name) was so amazing too. Provided amazing customer service , Benson Chin
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Mar 03, 2023 -

Genesis Santa Monica responded

Thank you, Thank you, Thank you! Providing luxury customer service is our goal, we are grateful to be your dealer.

March 03, 2023

Great people to work with and very professional. I would highly recommend this dealership to my family and friends. More

by kbrown44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Torres, Vazgen Minasyan
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Mar 03, 2023 -

Genesis Santa Monica responded

Recommendations and referrals is the greatest honor one can give us, thank you so much! We are so pleased that you are a part of the Genesis Santa Monica family, we look forward to continuing to provide you exceptional luxury customer service.

March 03, 2023

Always provide the best service in making sure that your needs are addressed and taken care of. More

by Hbprivateholdings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Miller, Dean Terrones, Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you very much for your business, we grateful.

March 03, 2023

Great experience. Friendly, clear communication and handles business effectively. Monica was great throughout the process and was the reason I ended up transacting w More

by LeasedACar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Baldonado, Melvin Hayes, Monica Lopez
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Mar 03, 2023 -

Genesis Santa Monica responded

Thank you very much for taking the time to post this review, we are honored to be your Dealer of choice.

March 02, 2023

Dealer needs a new showroom. People in general were friendly. Need to provide more training in set up of electric vehicle More

by danberkoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Torres, Jordan Segell, Diego Swingler
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Mar 03, 2023 -

Genesis Santa Monica responded

Thank you for your feedback, training is a very important aspect and we will make every effort to ensure all team members are fully trained, and at the ready to provide exceptional service. Thank you for your business, we look forward to exceeding your customer service needs from here on out.

March 02, 2023

great service. very kind employees. nice atmosphere. I will definitely go back there again. all work is excellent. More

by evgen19887777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you so much for your kind words, we appreciate you. We will be moving in to our new facility around the 1st of April, we look forward to assisting you again in the future and invite you to stop and see our beautiful new facility.

March 02, 2023

They are very kindly and proffessionally. Benson of staff seemed to be trying to listen to me to solve the problem. More

by glenjkim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you, for you feedback. Our clients satisfaction, is our number 1 priority, we are grateful for the opportunity to be your serving dealer.

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