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Genesis Santa Monica

Santa Monica, CA

3.9
159 Reviews
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2450 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 159 reviews

June 02, 2025

Absolutely horrible customer service. Special sale person’s name ((JAKE WEBER)), he hasn’t no knowledge about Genesis car, He just want to sell it to customer I love my car but he give m More

by mitra jam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jake Weber
May 27, 2025

Absolutely horrible customer service. I love my car but will most likely trade it in because of these people. Faced an aggressive and rude customer service associate, Jose. Another rude g More

by DontShopAtGenesisSantaMonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose, Juan
May 20, 2025

Stay away. No service dept, sales guys are full of it, sold me a bill of goods and won't give me back my money, multiple managers. Like car but this entire te More

by dennimiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
danielle the new gm, Tammy Weaver, Chris Baldonado, Jaime Torres, Melvin Hayes, Joseph Gusner, Diego Swingler, Vazgen Minasyan, Dean Terrones, Pedro Guzman
February 24, 2025

A lease from Genesis of Santa Monica has been the worst car related experience we have ever had. We owned the GV60 for less than 6 months….only 2,100 miles. Four recalls, plus complete failure of the DCU N More

by Robert Lawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Names not listed
October 18, 2024

Amazingly terrible. Calls not returned. Knowledge non-existent. Would not purchase a glass of water from this poor excuse of a dealership. More

by hdwredes
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tammy Weaver, Chris Baldonado, Alex Alonzo, Dean Terrones, Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame, Pedro Guzman
June 16, 2024

Great cars, and service started well for my first year, but now on year 3, there has been a huge decline. Multiple service advisors, no one calls back. Service dates 6 weeks out. Will not be leasin More

by LuxSUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
So much turnover
June 14, 2024

Service department attempts to be conscientious but communication is THE WORST.I could write a novella about my experiences. A plus is that their valet service is great. I have included comments about More

by Bonnie Sanders
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know any. Turnover appears to be frequent.
May 22, 2024

awful experience with the service department, after "service required message "appeared I tried several times to call the service department, nobody picked up the phone, left messages with phone number More

by johnlevy42
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felipe Adame
May 14, 2024

Bought a GV70 from them new. Agreed upon a price but salesman tacked a service contract on without my consent. Have been charged extra and to make matters worse the dealer cancel More

by tylerfarrell89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Glen Moya, Tammy Weaver, Jaime Torres, Dean Terrones
February 05, 2024

I’ve experienced extremely slow service from Genesis Santa Monica. Took close to 6 weeks to get them to complete DMV paperwork so I could get registered and a license plate. Extremely frustrating with n More

by Lee from OP
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ellisa Allen, Jake Weber
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