Genesis Of Kansas City - Service Center

This was my first visit to Genesis of Kansas City. It was a cold winter day. The experience was great, considering the winter weather conditions. They checked out my car to see what was needed. I It was a cold winter day. The experience was great, considering the winter weather conditions. They checked out my car to see what was needed. I will make plans to take it back when the part arrives. . More

This was my first visit to Genesis of Kansas City. The experience was top notch with a great team of people there to take care of me and my vehicle. The experience was top notch with a great team of people there to take care of me and my vehicle. More

Finally a dealership that lives up to what a luxury dealership should be. I’ve worked with most luxury dealerships and Genesis was still behaving like a typical volume mid-market service level in both dealership should be. I’ve worked with most luxury dealerships and Genesis was still behaving like a typical volume mid-market service level in both the Dallas market and in Lenexa when I moved. It was great to see the team step up here at the new KC location! More

The experience was good. Adam was very knowledgeable and the paperwork went smoothly. I did not feel like my vehicle was a clean as it should be. The inside windows were n Adam was very knowledgeable and the paperwork went smoothly. I did not feel like my vehicle was a clean as it should be. The inside windows were not very clean. The carpet was not vacuumed very well. There are stickers on all four tires that should have been removed. The detailing team did not do a great job. More

Right place, right time, right service, great customer service and a little box of chocolates when you pick your vehicle up! service and a little box of chocolates when you pick your vehicle up! More

Everyone I spoke to at the dealership was very courteous and professional. I’ll definitely be back to have my vehicle serviced. and professional. I’ll definitely be back to have my vehicle serviced. More

Liked automated updates. Waiting area comfortable and appreciated snacks! Checking process was quick and efficient Waiting area comfortable and appreciated snacks! Checking process was quick and efficient More

And dealing with the service department today, I found Antonio to be extremely helpful and helping me understand the technology and operating my Genesis. He had knowledge, and was able to spend individual Antonio to be extremely helpful and helping me understand the technology and operating my Genesis. He had knowledge, and was able to spend individual time with me and explaining how to properly use the technology and resetting up the system for me . He was professional and respectful at all times and assured me that they would be available in the future if I had any more issues or needed more help. It was a pleasure working with them. More

Took care of the issue in a timely manner & was very professional to deal with! professional to deal with! More

The service department was very efficient and courteous. My only complaint was that a problem that should have been fixed while in the service was not, which meant another trip in to fix it. However they im My only complaint was that a problem that should have been fixed while in the service was not, which meant another trip in to fix it. However they immediately offered a valet pick up to bring the car back which was very helpful. More