Genesis Of Kansas City - Service Center

Love the 2025 G80. Unfortunately, the service department lacks any customer service skills. They do not deliver what should be a Genesis ownership experience.the Unfortunately, the service department lacks any customer service skills. They do not deliver what should be a Genesis ownership experience.the More

I went in to schedule an appointment, and they took me on the same day. AWESOME! the same day. AWESOME! More

Great service friendliness and attention to detail. Manager is very knowledgeable and keeps my needs in mind Manager is very knowledgeable and keeps my needs in mind More

We are 2 hours away. They really worked hard to make it more convenient for us. The scheduling & maintenance department were very accommodating. The work was done in a ti They really worked hard to make it more convenient for us. The scheduling & maintenance department were very accommodating. The work was done in a timely manner as well. This was a much better experience than other dealerships that have serviced our vehicle. Thank you!! More

Great service and kind personnel! I appreciate the work that was done on my car and the attention that was given to me. I appreciate the work that was done on my car and the attention that was given to me. More

Great overall customer service. and work done quickly while I waited, but had a backup lite out - didn’t get replaced. and work done quickly while I waited, but had a backup lite out - didn’t get replaced. More

I have always received excellent service and a friendly reception every time I have visited the dealership. Antonio has been one of the best I have ever dealt with. reception every time I have visited the dealership. Antonio has been one of the best I have ever dealt with. More

This was my first visit to Genesis of Kansas City. It was a cold winter day. The experience was great, considering the winter weather conditions. They checked out my car to see what was needed. I It was a cold winter day. The experience was great, considering the winter weather conditions. They checked out my car to see what was needed. I will make plans to take it back when the part arrives. . More

This was my first visit to Genesis of Kansas City. The experience was top notch with a great team of people there to take care of me and my vehicle. The experience was top notch with a great team of people there to take care of me and my vehicle. More

Finally a dealership that lives up to what a luxury dealership should be. I’ve worked with most luxury dealerships and Genesis was still behaving like a typical volume mid-market service level in both dealership should be. I’ve worked with most luxury dealerships and Genesis was still behaving like a typical volume mid-market service level in both the Dallas market and in Lenexa when I moved. It was great to see the team step up here at the new KC location! More