Genesis Of Kansas City - Service Center

The service department was very efficient and courteous. My only complaint was that a problem that should have been fixed while in the service was not, which meant another trip in to fix it. However they im My only complaint was that a problem that should have been fixed while in the service was not, which meant another trip in to fix it. However they immediately offered a valet pick up to bring the car back which was very helpful. More

Antonio and Marsha went above and beyond to give me the best experience. Thank you. best experience. Thank you. More

The people I worked with on the day of my service were exceptional. I felt like my satisfaction was a priority. exceptional. I felt like my satisfaction was a priority. More

The dealership was clean and thorough except they did not reset the next oil change it's still states that it needs to be changed when they should have reset it. I also found a little black piece of rubber o reset the next oil change it's still states that it needs to be changed when they should have reset it. I also found a little black piece of rubber on top of my dashboard and I'm not sure what it is More

My repair ended up being simple and complete the same day! Waiting forever to get an appointment is the problem. And it’s not their fault. Genesis needs to get it together. day! Waiting forever to get an appointment is the problem. And it’s not their fault. Genesis needs to get it together. More

They were professional and kind. Happy and friendly on a snowy day in Kansas City made me feel great! I appreciated receiving notifications of progress via text. I was provided a r Happy and friendly on a snowy day in Kansas City made me feel great! I appreciated receiving notifications of progress via text. I was provided a ride to work while my car was being serviced. More

The most difficult part about the visit was the problem getting an appointment. Once at the establishment, all went well and followed the procedure described. They did a nice job explaining the checks on getting an appointment. Once at the establishment, all went well and followed the procedure described. They did a nice job explaining the checks on the car. I particularly enjoyed the Andre's gift. More

The gentleman that helped me was great! (Antonio I think). He was so friendly and helpful. They orovided a shuttle to and from my house and even washed my car when it was done. (Antonio I think). He was so friendly and helpful. They orovided a shuttle to and from my house and even washed my car when it was done. More

Excellent service and everyone treats you like family. Fast and great service. WOuld recommend this dealership to all my friends. Fast and great service. WOuld recommend this dealership to all my friends. More

My car was in for service with an appointment, it was not diagnosed for 2.5 days and the timing of follow up was not what was stated many times. I was made to feel like I was being out of line by asking for diagnosed for 2.5 days and the timing of follow up was not what was stated many times. I was made to feel like I was being out of line by asking for expectations on timing. I followed up with Gregory and Tucker and both were very polite and accomodating. More