Generation KIA

I went to Generation Kia after being told other places that I could not buy a car, I knew my credit situation wasn't the best and I got into my head the idea of getting a used car instead but when I walke that I could not buy a car, I knew my credit situation wasn't the best and I got into my head the idea of getting a used car instead but when I walked in Generation Kia, Winston one of the Salesman there told me that I could actually had a shot at getting a brand new Sorento and the fact that I had been told else where that I did not qualify to him did not mean anything. After going on a Test drive, We sat down and after closing on a payment that was within my budget, They told me that I was approved. I could not believe that I was going to drive home in a brand new Sorento that same day, when He said that I was going home that day with the car I just couldn't believe it, when others had said that i did not even qualify for a used car. Will their finance manager was very polite and even got me free maintenance for a year, I am very happy with my vehicle. Thanks to Winston and William at Generation Kia, I'd definitely recommend this place to my friends and relatives. More

i will be buying my 3rd car from generation kia iwas promised a computer never received it called many times this person doesn,t work here any more no one could help me then it took 6mos to get the manu promised a computer never received it called many times this person doesn,t work here any more no one could help me then it took 6mos to get the manuel for the forte we bought same thing the person doesnt work here anymore too many apologies More

I would definitely recommend this dealership....my experience was awesome, from Winston getting me everything i needed & asked for, to william finalizing all the paperwork...Thank u all so much, I LOV experience was awesome, from Winston getting me everything i needed & asked for, to william finalizing all the paperwork...Thank u all so much, I LOVE MY SORENTO!!!!!!! More

Rob was a pleasure to work with and went out of his way to get me the right car and the right price. Would definitely work with him again. Friendly, reliable, and true to his word. to get me the right car and the right price. Would definitely work with him again. Friendly, reliable, and true to his word. More

Tonight when we went to pick up our new car, was told by our salesperson Bob Greco that the rebate numbers we received were incorrect, and we needed to pay additional $750. It was the sales, manager & finan our salesperson Bob Greco that the rebate numbers we received were incorrect, and we needed to pay additional $750. It was the sales, manager & finance persons mistake. We had negotiated the deAl and had everything in writing. They would not make good for their mistake. Never called us to tell us in advance. Just expected we would suck it up and cover their mistake. We walked away. They are all scam artists - salesperson, finance and sales manager. They did nothing, were rude and wouldn't make good on their mistake. Horrible customer service. Don't buy there. More

Robert Giordano did an amazing job helping me find a car that fit me at an affordable price with great service! He had my car in tip top shape ready for me to drive off the lot! I definitely recommend him h that fit me at an affordable price with great service! He had my car in tip top shape ready for me to drive off the lot! I definitely recommend him highly! More

Robert Giordano worked to get me the best deal on my new car after hurricane sandy. He also stayed on top of an issue I had and resolved...working with him was a pleasure. He's my go to guy! car after hurricane sandy. He also stayed on top of an issue I had and resolved...working with him was a pleasure. He's my go to guy! More

went to see the car I made a appoinment to see and was told when I got there that it was sold! (seems that happens alot, if you read the posts above!) wanted to look at other cars. wasted about 2 hours si told when I got there that it was sold! (seems that happens alot, if you read the posts above!) wanted to look at other cars. wasted about 2 hours sitting there waiting for willa to find her keys then plate, then look up other cars that had I had found on line for alot less with less mileage. Then I say I will pick a car and start the process of a loan and its about $50.00 more a month then other places i had looked. THEN, I find out I didnt take my reg & insurence card and I have been on hold for 30 mins tring to get a manager!I am livid right now. they also bad mouthed the place that I found on line that was $1500. less for a year newer car and I look these meatheads up and find out they have the WORST rating! They have 10 people all "working" seems they are all looking at facebook on there desk top computers! Do these people not realize the world is now a service industry?? And they just hung up on me!!!!calling back!!! they have got to be kidding! More

Unprofessional, Lazy, Rude, Swindlers. Pretty much the words I would use to describe this place and I didn't even buy a car from them. On top of the terrible lack of origination that was clearly going on words I would use to describe this place and I didn't even buy a car from them. On top of the terrible lack of origination that was clearly going on they just had no clue how to sell a car. There is not one positive thing I can say about my experience with them. The biggest thing that I will point out is when I went to trade in my current car. The dealership it self has a huge sign up on the wall sating " 2000 dollars for any trade in" yet they told me my 2002 Jetta that is in very good shape was only worth $1000, trying to say was totaled once before,witch I know for a fact was not true and have the records to prove . They are so incapable of doing there jobs correctly that they can not even read a car fax report correctly. Stay far far away... go to another dealership. These guys wasted over a week of my life going back and forth trying to make a deal. Save your self the time and hassle. More

I went there looking to buy a car I saw online, immediately I wa told the car was sold(yet still up or sale on their website) they proceeded to show me a car close in price and similar in make and immediately I wa told the car was sold(yet still up or sale on their website) they proceeded to show me a car close in price and similar in make and model. I went in on a Sunday and the finance guy wasn't there so I had to wait. They demanded a deposit and wanted me to leave my down payment (1800 dollars) I told them I'd leave 200 to hold the car and they would call me the next day. Needless to say I didn't get a call the next day(Monday, Columbus Day, I figured the banks were closed so I would hear from them Tuesday) I didn't. I had to call them twice and I didn't hear back until 8 pm and they (ed) said " I didn't know you we're really interested." I proceeded to ask the term of the loan and interest rate in which he replied " thants not important and i dont know " So Ed then called me back Wednesday. And asked me to come in to take possession of my vehicle I said I'll be in Friday but I want my questions answered. I called Friday morning to see what time to come in and no answer(surprise) so I went in. I was asked if I had an appt and I said well no Ed told me to come in to get my car. I waited 3 hours. Finally introduced to the finance guy who then told me I needed a highe down payment my intrest rate was 22 percent and for 72 months. They wanted me to pay close to 30,000 for a car worth 11,000. Now my credit isn't the greatest but its not the worst either. So I asked for my deposit back and ED WAS SMIRKIG AND GIGGLING TO HIMSELF! told me they can't refund me until next Friday because that's there office policy. Needless to say I got a copy of my refund form and I will not be back there. THEY ARE SCAM ARTISTS!! DONT SET FOOT IN THIS DEALERSHIP! More