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Gene Messer Kia - Service Center

Lubbock, TX

4.5
209 Reviews

209 Reviews of Gene Messer Kia - Service Center

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December 12, 2020

I went in to order a new mirror on a monday & was told it takes 2 days to arrive which was fine because I needed the mirror instillation done by wednesday, however I didn’t have the card i wanted to use with More

by ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew
Dec 22, 2020 -

Gene Messer Kia responded

Thank you for your feedback about trying to order a new mirror with us, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Ryan Anderson General Manager randerson@GeneMesser.com

December 02, 2020

I wish there were another KIA dealership in town so I would never have to go back. After having my car for four days (a day longer than promised) they still didn't do all of the services I asked them to, More

by KIAowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I wasn't given names at pickup
Dec 19, 2020 -

Gene Messer Kia responded

Thank you for your feedback about your service visit, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Ryan Anderson General Manager randerson@GeneMesser.com

September 27, 2020

I will never be back once we finally get all their mistakes corrected. My experience is with their service department- not sales. There’s a laundry list of problems with my recent visit. First, I fill More

by itsjustme223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Prefer not to disclose
Nov 16, 2020 -

Gene Messer Kia responded

Thank you for bringing this to my attention. I apologize for your experience with our service department. I would like an opportunity to fix this and to earn your business, please contact me at randerson@GeneMesser.com. I look forward to speaking with you. Ryan Anderson General Manager

June 26, 2019

Good Service! The service center worked on a minor problem with my 2019 Kia Optima S. They were polite and helpful. RC took care of getting my wife to work when the More

by Tech Wizard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Cortez
January 10, 2019

Was very good. Fixed problem. Very friendly and polite. Face to face on making appointments, they are great. Polite. Friendly. Helpful. Did good work on my Kia Soul and did it quickly!! My only compla More

by Cotton girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel was only name I remember . Very nice guy.
May 01, 2017

Waste of time We had the worst experience with service department. My husband left his vehicle for the week with them while he was out of town on business for a ste More

by Carmom1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Rubio
March 15, 2017

Service sucks! Got a new starter put in last year. Jan 26th. It cost $479. I Called this morning, they couldn't give me information on a warranty. They took a messag More

by Catherinedaniellereid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
.
September 26, 2016

Wonderful Service I stopped by on a Saturday morning w/no appointment and the staff was great. They got me in quickly, they were friendly,& extremely polite. I would re More

by deacon m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Eaton
April 07, 2016

Avoid this Dealership at all costs Took my 2015 Kia Cadenza in for Warranty service yesterday. UVO system found TPMS fault and scheduled service for me. That part of the system works gr More

by techtrsh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jerry Eaton
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