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Gene Messer Kia - Service Center

Lubbock, TX

4.5
209 Reviews
Call Service Center (844) 402-3025

209 Reviews of Gene Messer Kia - Service Center

Sort by
June 12, 2023

So awesome I’ve bought 6 Kia since 2016 from same sales person will again More

by Collectible_sports
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Jun 17, 2023 -

Gene Messer Kia responded

We appreciate your positive review of your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2023

Good costume service friendly and fast also very efficient I will highly recommend thanks you More

by ecko110978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the employees name
Report | Print
Jun 17, 2023 -

Gene Messer Kia responded

We are so pleased you enjoyed your visit to Gene Messer Kia! We hope you have a great day!

June 09, 2023

Not impressed with your service department, we have brought four kia from your dealership over 20 years and we have never had problems with the service till we got this telluride three years ago, even More

by Helen_Morris2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknow
Report | Print
Jun 14, 2023 -

Gene Messer Kia responded

Thank you for your feedback about the time being taken to service your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Matt Baugher General Manager mbaugher@GeneMesser.com

Jun 17, 2023 -

Helen_Morris2000 responded

What are you wanting to know, My phone number is 806-241-6271,

June 06, 2023

Gene Messer Kia always has a friendly professional quality service team and Mike the courtesy driver is such a friendly addition to complete the team. More

by Rkfreeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Mike
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June 05, 2023

Worst customer service I’ve ever dealt with. Have had my car in shop at least four times now (one time for 10+ days), and have yet to fix the problem. More

by TTxngal
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, John
Report | Print
Jun 08, 2023 -

Gene Messer Kia responded

Thank you for your feedback about your experience with your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Matt Baugher General Manager mbaugher@GeneMesser.com

June 05, 2023

I wasn't greeted upon arrival. The attendings seemed unbothered or pressed to see about my problem. More

by Jomoses07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Jun 08, 2023 -

Gene Messer Kia responded

Thank you for your feedback about your arrival experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Matt Baugher General Manager mbaugher@GeneMesser.com

June 03, 2023

Their service department is great! After a maintenance check, they tell what was checked and what they did. Like check fluid levels and fill. Checked brakes, they are good. Really lik More

by sally1978sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Jun 07, 2023 -

Gene Messer Kia responded

Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!

May 31, 2023

Awesome dealership. John Stewart is friendly, dependable and puts his customers first that’s why they get my repeat business. More

by Juliestone6504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart, Mike Pugh
Report | Print
Jun 05, 2023 -

Gene Messer Kia responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 21, 2022

I got there and immediately got my car in and worked on it. Thank you Kia More

by llaw40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Guz
Report | Print
May 23, 2022 -

Gene Messer Kia responded

Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your service visit.

June 29, 2021

Thank you Gene Messer Kia Service team! Always happy with our service experience. For the situation we were I feel Tina worked things out as quickly and efficiently as possible. -Haun More

by haunrhoads
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Guzman
Report | Print
Jun 30, 2021 -

Gene Messer Kia responded

Thank you for your thoughtful review. We're glad to hear you had such an outstanding experience working with Tina. Please let us know if we can ever assist you again in the future!

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