Gene Messer Kia - Service Center

Called to schedule oil & filter change. Service was able to get me in at 1230. Perfect for me. Covered drivers seat and floor while in service. Angela was very kind checking my car in and Service was able to get me in at 1230. Perfect for me. Covered drivers seat and floor while in service. Angela was very kind checking my car in and efficient checking out . When I returned, my car was ready. More

The work for the recall was done great but when i checked the work, the installer but a deep scratch under the window. It’s about 1-1 1/2 inch long. I put black pen to it but still Very noticeable. I should the work, the installer but a deep scratch under the window. It’s about 1-1 1/2 inch long. I put black pen to it but still Very noticeable. I should have been informed about the damage but nothing… More

Employees very nice. Provide water and coffee. WiFi. Super clean. Love our car. They explain very good. Provide water and coffee. WiFi. Super clean. Love our car. They explain very good. More

Awesome job, I very much enjoy going to Kia. Everyone is so nice to me. Never had a bad experience! Everyone is so nice to me. Never had a bad experience! More

Excellent Customer Service! The services department is extremely kind and you know when dropping off your vehicle, any service is going to be done correctly and efficiently! The services department is extremely kind and you know when dropping off your vehicle, any service is going to be done correctly and efficiently! More

Always do a Great job. People are all very nice and helpful. Prices are really good too. Been using them for all service needs since we got our car. People are all very nice and helpful. Prices are really good too. Been using them for all service needs since we got our car. More

The service department staff is friendly, professional and puts the customer first. They make sure all of your service needs are taken care of as economically as possible. and puts the customer first. They make sure all of your service needs are taken care of as economically as possible. More

UPDATE Mr. Thomas at gene messer Kia, Lubbock, never returned my phone call or emails to make it right as he claimed he would do, not happy with service and esp Thomas at gene messer Kia, Lubbock, never returned my phone call or emails to make it right as he claimed he would do, not happy with service and especially customer service , bad bad reviews, do not recommend, very bad experience!!! More

I always take my jeep to get an oil after about a month I needed washer fluid and my husband notice the top was gone and they never told me if they found it. Got a text about the inspection being done but no needed washer fluid and my husband notice the top was gone and they never told me if they found it. Got a text about the inspection being done but not that it was ready or a call that day I had to be at work so I was in a rush due to not being called or text that it was done.They guy said oh it was a message error after 2hours and 35 min.They are okay just make sure your parts are there and they do call you or text when they are done More

Kyle was friendly, curtious and very knowledgeable. The waiting room was very comfortable and we didn’t have to wait very long. The waiting room was very comfortable and we didn’t have to wait very long. More