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202 Reviews of Gene Messer Kia - Service Center
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August 27, 2023
Service department 1st time was unable to do a complete check up even though I had an appointment. I was forced to go elsewhere. This second visit was for a recall and they were able to accomplish this tas check up even though I had an appointment. I was forced to go elsewhere. This second visit was for a recall and they were able to accomplish this task in a professional manner and in a reasonable amount of time. More
by zayin7769
Employees Worked With
Don't recall
August 19, 2023
If i could give this place 0 stars i would! !! I brought my work car to get a new battery. They told me it would be ready in a few hours. It took almost 2 days to get a battery!! When i went in !! I brought my work car to get a new battery. They told me it would be ready in a few hours. It took almost 2 days to get a battery!! When i went in to get help…the first guy laughed in my face. I was given the run around and was on hold for hours. The technician who was assigned to my car left early without ordering the part or notifying anyone that’s a battery needed to be ordered and installed. By far the worse dealership and service i have ever experienced!! More
by jayyhill3
Employees Worked With
Can’t remember
August 14, 2023
I’m always pleased when dealing with Gene Messer Kia, be it the sales department or the service department. Everyone is so pleasant. it the sales department or the service department. Everyone is so pleasant. More
by Carrie Lee
Employees Worked With
Steven, Mike, Lisa (I think) and one other.
August 11, 2023
Fast and Honest service. My Kia was better and drove smoother. All staff members were vey friendly and helpful. They listened and provided great service, couldn’t ask for bet My Kia was better and drove smoother. All staff members were vey friendly and helpful. They listened and provided great service, couldn’t ask for better service. Kia LBK #1 More
by Elsa G.
Employees Worked With
Tina
June 24, 2023
Gene Messer Kia has always been customer service oriented ever since I bought my Kia. They continue to exceed my expectations each time that I visit. I will recommend everyone to go to Gene Messer Kia for yo ever since I bought my Kia. They continue to exceed my expectations each time that I visit. I will recommend everyone to go to Gene Messer Kia for your next service of your Kia. More
by Charles
Employees Worked With
Jesse
June 23, 2023
Worst warranty service I've ever had. They constantly gave the wrong information. Repeatedly promised to call about repair and never did. Twice told me to bring the car only to say they c They constantly gave the wrong information. Repeatedly promised to call about repair and never did. Twice told me to bring the car only to say they couldn't work on it for at least 5 days. The repair after three weeks of back and forth is still not done. The personnel are friendly but completely uncoordinated. Will never buy a Kia again. The car is good, the service dreadful. More
by GVerdi
Employees Worked With
Don't know names.
