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Gene Messer Kia - Service Center

Lubbock, TX

4.5
202 Reviews
Call Service Center (844) 402-3025

202 Reviews of Gene Messer Kia - Service Center

Sort by
December 22, 2023

It was awesome to be immediately greeted in the service bay. It reflects a level of customer service that far exceeds expectations. More

by Rick and Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Report | Print
Dec 27, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had a fast and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

James in the service department was of great help. Highly recommend having him as your service advisor. More

by TSD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Dec 19, 2023 -

Gene Messer Kia responded

It's fantastic to hear that you had a great experience and that James provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Great service nice people clean area excellent service great customer care great job fast check out More

by lupruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Some guy
Report | Print
Dec 09, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Very disappointed in my service experience yesterday. Had an appointment at 9:30am for oil change and tire rotation. Got there at 9am. Originally told it would be a 30min wait. Upon checking in told it More

by amlkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Report | Print
November 18, 2023

Were courteous and friendly Work done promptly Professional employees greeted me with a smile I would recommend anyone to your dealership More

by skitchens2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Report | Print
Nov 21, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 18, 2023

Great service, minimum wait time polite service man,very informative, they were entertaining at the end More

by mekanlinda53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember their name, he was blonde headed
Report | Print
Nov 18, 2023 -

mekanlinda53 responded

They were helpful at answering any questions, and fast and satisfactory experience

Nov 18, 2023 -

mekanlinda53 responded

I recommend everyone to the good experience you will have by allowing Gene Messer to service your car

November 17, 2023

We were an hour early for an oil change and service appointment. Staff got us right in anyway. Everyone was so very friendly and helpful! We travel 121 miles to Gene Messer Kia of Lubbock verses 70 More

by E.Abernathy
Recommend Dealer
Yes
Employees Worked With
Gene Messer staff
Report | Print
Nov 18, 2023 -

Gene Messer Kia responded

That's quite a testament to Gene Messer Kia's customer service if you're willing to travel the extra distance for our superior service! It's great that we accommodated you even though you were early for your appointment. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

Went in for oil change, they tried to claim we needed an “transmission & coolant service” which ran upwards of $250 combined. I’m glad I declined it as it was not time yet for my car, so thought it weird tr More

by KiaServiceSucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Nov 16, 2023 -

Gene Messer Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 20, 2023 -

Gene Messer Kia responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Matt Baugher General Manager mbaugher@GeneMesser.com

November 09, 2023

Love my Kia every time I’m in they are amazing at every corner from check in to check out More

by pearlajh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John / Andrew
Report | Print
Nov 11, 2023 -

Gene Messer Kia responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

November 08, 2023

They do their best to help their customers and make the customers happy all the time More

by Candy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Report | Print
Nov 09, 2023 -

Gene Messer Kia responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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