Gene Messer Kia - Service Center

I brought my Telluride in for an oil change. They have always been more affordable then the quick change places and they charge far less. They have always been more affordable then the quick change places and they charge far less. More

The service department was great. Scheduled me a ride and pickup for my doctors appointment Scheduled me a ride and pickup for my doctors appointment More

I've had some good experiences in the past when I went in to have the oil change done. However, more recently I have had major doubts about the quality and honesty of the work done here. My car had been in a to have the oil change done. However, more recently I have had major doubts about the quality and honesty of the work done here. My car had been in a wreck and has issues with the steering. I had the shop manager Jose drive the car with me and he confirmed that the vehicle pulls to the right. He said they could do a multi-point inspection to see if there is an issue they can find that is causing the pull in the steering. Two-hundred and twenty-three dollars later, they tell me that it's because there is a radial pull in the tires and that one of the tires is out of round. On the paperwork they said that they switches the front tires and that it is now pulling to the left. It did not in xact start pulling to the left. It still pulls to the right. They gave us an estimate of $661 dollars for 4 new tires. My husband took our vehicle to discount tire, where we usually buy our tires, to have them look it over. They concluded that the tread wear is good on the tires and that there wasn't an issue. We had also been noticing that the vehicle had been leaking oil after a recent oil change. Yet when they completed the first multi-point inspection they found no oil leaks. We took the vehicle back uo there the second time. Jose confirmed it does still pull to the right, and maintains that it's because the tires are out of round (yet before they said it pulls to the left now, and they switched the tires...?). They claim the oil leak is due to the oil pan threading being cross threaded, yet the oil changes I've had done all occurred there, or at my home without the use of high-powered tools. I had noticed that I had a leak in the oil before due to having not placed a washer with a rubber o-ring on. Yet they say they are going to have to replace the whole oil pan. They also claimed that they wanted to check the pistons to see if that was causing a pull in the vehicle. My husband and I both felt that they were just looking for ways to rack up more costs. I don't trust this team at the Kia Service Center in Lubbock and would not recommend taking it there. More

we had a great experience when went to service our vehicle for the first time vehicle for the first time More

Everyone is always super friendly and willing to help. They were able to get me in on short notice and fixed my issue quickly. They were able to get me in on short notice and fixed my issue quickly. More

Great service attentive, when we arrived they assisted promptly. For our first visit I am very pleased promptly. For our first visit I am very pleased More

Excellent customer service. Priscilla very helpful. My daughter is a student at Texas Tech & I live outside of Dallas, Priscilla understood an easy to work with. Priscilla very helpful. My daughter is a student at Texas Tech & I live outside of Dallas, Priscilla understood an easy to work with. More

Went in to get warranty work on my 2020 Kia Rio because the trunk latch broke. They weasled their way out of the repair by claiming my 2020 Kia Rio was a December of 2019 of 2020 Kia Rio and said my warran the trunk latch broke. They weasled their way out of the repair by claiming my 2020 Kia Rio was a December of 2019 of 2020 Kia Rio and said my warranty was expired despite having less than 60,000 miles. To make matters worse, they tried to sell me on additional repairs such as a head gasket that I absolutely don't need since mine isn't damaged in the slightest. My engine is in perfect condition and they wanted to charge me $550+ for a repair that I don't need. My mechanic replaced the trunk latch for $80 and checked their list of recommended services. He stated that he couldn't find any problem with my head gasket, so they were trying to screw me. I had respect for Kia because my car hasnt given me any issues but now, I will NEVER buy anything from Kia again. Hands down the worst experience I've ever had with a dealership. More

Fast service , My car was done quickly service advisor knew exactly what l needed thanks knew exactly what l needed thanks More

Very efficient with good communication and explanation. Concise discussion. Thanks for the good job guys! Concise discussion. Thanks for the good job guys! More