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Gene Messer Kia - Service Center

Lubbock, TX

4.5
209 Reviews

209 Reviews of Gene Messer Kia - Service Center

Sort by
July 27, 2025

Kyle is awesome at what he does! Most definitely recommend him to anybody looking for service. 5 stars More

by ashleydeleon429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 28, 2025 -

Gene Messer Kia responded

Hi, thank you for the 5-star review! We truly appreciate your recommendation and are glad you had a positive experience with Kyle. We look forward to serving you again in the future!

July 26, 2025

I had routine maintenance and a recall. Set an appointment online and they helped me immediately. They provided an Uber home and picked me up a couple of hours later when the car was ready. More

by shoniwiseman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Jul 28, 2025 -

Gene Messer Kia responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

July 25, 2025

I came in for an oil change. He went over my request and we discussed some other service options. He was efficient and professional. John has a great customer service person More

by Shayla Pride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Jul 26, 2025 -

Gene Messer Kia responded

Hi Shayla, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 17, 2025

Had an oil change done. Easy process for appointment.Quick & friendly. Will be back again. More

by Alaskagirl87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Priscilla
Jul 18, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 14, 2025

Gene Messer treated me awesome! I went in to get my car maintenance. They went above and beyond. I will be returning for all my car maintenance. More

by cadman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
Jul 16, 2025 -

Gene Messer Kia responded

Hello Cadman, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jul 16, 2025 -

cadman responded

I definitely will! You guys will have all my business from now on. I will see you guys for all my service needs and new buying opportunities. Thank you again.

June 25, 2025

It was a great experience the person I talked to explained everything clearly and was very courteous. I had never been there before but they made us feel at home. We will continue to get our vehic More

by dnctdi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Jun 26, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

June 23, 2025

Very courteous clean well organized customer service is very good quick service and very knowledgeable More

by Bocorwin371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pricilla Gonzales
Jun 25, 2025 -

Gene Messer Kia responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2025

Very efficient, very helpful and very fast at getting my oil changed. The dealership is very clean. More

by dkcummings14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get names down she was very efficient.
Jun 21, 2025 -

Gene Messer Kia responded

Hi! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

June 13, 2025

All of my interactions with this dealership have been positive, from purchasing my car to the first service. I am extremely pleased. More

by S. Lamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kino
Jun 14, 2025 -

Gene Messer Kia responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 02, 2025

I brought my Telluride in for an oil change. They have always been more affordable then the quick change places and they charge far less. More

by david.mgray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
Jun 07, 2025 -

Gene Messer Kia responded

Hi, we appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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