Gene Messer Kia - Service Center

It was a great experience the person I talked to explained everything clearly and was very courteous. I had never been there before but they made us feel at home. We will continue to get our vehic explained everything clearly and was very courteous. I had never been there before but they made us feel at home. We will continue to get our vehicle serviced there, thank you David Robles. More

Very courteous clean well organized customer service is very good quick service and very knowledgeable very good quick service and very knowledgeable More

Very efficient, very helpful and very fast at getting my oil changed. The dealership is very clean. oil changed. The dealership is very clean. More

All of my interactions with this dealership have been positive, from purchasing my car to the first service. I am extremely pleased. positive, from purchasing my car to the first service. I am extremely pleased. More

I brought my Telluride in for an oil change. They have always been more affordable then the quick change places and they charge far less. They have always been more affordable then the quick change places and they charge far less. More

The service department was great. Scheduled me a ride and pickup for my doctors appointment Scheduled me a ride and pickup for my doctors appointment More

I've had some good experiences in the past when I went in to have the oil change done. However, more recently I have had major doubts about the quality and honesty of the work done here. My car had been in a to have the oil change done. However, more recently I have had major doubts about the quality and honesty of the work done here. My car had been in a wreck and has issues with the steering. I had the shop manager Jose drive the car with me and he confirmed that the vehicle pulls to the right. He said they could do a multi-point inspection to see if there is an issue they can find that is causing the pull in the steering. Two-hundred and twenty-three dollars later, they tell me that it's because there is a radial pull in the tires and that one of the tires is out of round. On the paperwork they said that they switches the front tires and that it is now pulling to the left. It did not in xact start pulling to the left. It still pulls to the right. They gave us an estimate of $661 dollars for 4 new tires. My husband took our vehicle to discount tire, where we usually buy our tires, to have them look it over. They concluded that the tread wear is good on the tires and that there wasn't an issue. We had also been noticing that the vehicle had been leaking oil after a recent oil change. Yet when they completed the first multi-point inspection they found no oil leaks. We took the vehicle back uo there the second time. Jose confirmed it does still pull to the right, and maintains that it's because the tires are out of round (yet before they said it pulls to the left now, and they switched the tires...?). They claim the oil leak is due to the oil pan threading being cross threaded, yet the oil changes I've had done all occurred there, or at my home without the use of high-powered tools. I had noticed that I had a leak in the oil before due to having not placed a washer with a rubber o-ring on. Yet they say they are going to have to replace the whole oil pan. They also claimed that they wanted to check the pistons to see if that was causing a pull in the vehicle. My husband and I both felt that they were just looking for ways to rack up more costs. I don't trust this team at the Kia Service Center in Lubbock and would not recommend taking it there. More

we had a great experience when went to service our vehicle for the first time vehicle for the first time More

Everyone is always super friendly and willing to help. They were able to get me in on short notice and fixed my issue quickly. They were able to get me in on short notice and fixed my issue quickly. More

Great service attentive, when we arrived they assisted promptly. For our first visit I am very pleased promptly. For our first visit I am very pleased More