Gene Messer Kia

I got there and immediately got my car in and worked on it. Thank you Kia it. Thank you Kia More

This dealership lists vehicles for sale on their website and cars.com that they have no intention of selling. I was interested in 3-4 decent vehicles listed for sale that were $7,000 or less. Some were new and cars.com that they have no intention of selling. I was interested in 3-4 decent vehicles listed for sale that were $7,000 or less. Some were new listings, added within the last 24 hours, and some had been listed for at least a week. When I went to the dealership and asked if I could see them, I was told 3 of them were junk vehicles and were being sold in an auction, one the other had been sold. The cheapest vehicles they had that were decent were actually $11,000 and higher. The salesman told me the cheaper vehicles they list online don’t actually reflect the vehicles they have for sale. I’ll give him credit for being honest with me in person, but I didn’t appreciate the sales tactic to get people in the door by advertising the $7,000 and less vehicles. More

The offered me a price for a car that was almost 4 time than what the had listed on their own website. than what the had listed on their own website. More

Could not get anyone to answer me. There was no response. Heard nothing.. Nota word Heard nothing.. Nota word More

Everyone was very friendly and helpful! Oscar and Daniel made the process of buying very easy. From trading in my old car to getting the new one, it was a simple process. made the process of buying very easy. From trading in my old car to getting the new one, it was a simple process. More

Thank you Gene Messer Kia Service team! Always happy with our service experience. For the situation we were I feel Tina worked things out as quickly and efficiently as possible. -Haun our service experience. For the situation we were I feel Tina worked things out as quickly and efficiently as possible. -Haun More

I have had my Kia Optima 2019 in the service dept at Lubbock a week tomorrow. They informed me that the part would be in Tuesday June 22, 2021 and when I called today to check on it they wouldn’t let me Lubbock a week tomorrow. They informed me that the part would be in Tuesday June 22, 2021 and when I called today to check on it they wouldn’t let me talk to anyone about it an wouldn’t return my calls. I finally went down (in a rental car) and everyone there was uncooperative. Lousy service from all of them. More

Firstly I want to start off by saying this. The folks working there are super friendly, caring, understanding and very easy to work with. You give them an idea of what you want and bam they’ve got severa working there are super friendly, caring, understanding and very easy to work with. You give them an idea of what you want and bam they’ve got several options for you. I’m super super thankful I went to them for my new vehicle because I didn’t feel pressured like most car centers do. They worked with the financing I had and set me up with a vehicle I absolutely love, I recommend people come here to get their new cars because THEY WILL TAKE CARE OF YOU. That’s the biggest plus for them is that they take care of you and they treat you super super friendly. Joe Villanueva felt like an uncle when I was talking to him. All in all 10/10. More

I went in to order a new mirror on a monday & was told it takes 2 days to arrive which was fine because I needed the mirror instillation done by wednesday, however I didn’t have the card i wanted to use with takes 2 days to arrive which was fine because I needed the mirror instillation done by wednesday, however I didn’t have the card i wanted to use with me at the time. I asked the guy if he can just go ahead & order the part and have me pay for it all together on when I come in for instillation.. he told me no I had to pay upfront and that I could come back the next day (tuesday) with my card to order the part but would have to pay an additional $50 freight charge if i still wanted to have it arrive by wednesday. I return to the shop on Tuesday the next day with my card and a different guy tells me he can order it and i’ll just need to pay the total once it’s installed! The exact thing I had asked the guy the day before to do and was told no. At this point I have no choice but to pay the additional freight fee.... On top of this the mirror cap was supposed to come in matte black, I go to get it installed and the part they ordered was white! My car is black so the part obviously doesn’t match. Lastly they charge me all of this fee and on top of that Add a $23 miscellaneous fee on the total and when I asked what the fee was for they offered no explanation and said it was a “shop fee”. Bad customer service in my opinion More

I wish there were another KIA dealership in town so I would never have to go back. After having my car for four days (a day longer than promised) they still didn't do all of the services I asked them to, would never have to go back. After having my car for four days (a day longer than promised) they still didn't do all of the services I asked them to, and that's after I called on day 3 to ask why my car wasn't ready and verified all the service was done except one thing where they were waiting on the part. Guess the guy I talked to was misinformed or flat lied to me. Not only that but the service they did perform was poorly done. If I could attach pictures I would. I will have to go back to have them fix what they messed up, and believe me, the manager is going to get an earful about the terrible service. More