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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
286 Reviews
Call Dealership (877) 356-5229

6006 19th Street

Lubbock, TX

79407

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Showing 286 reviews

March 28, 2025

Excellent Customer Service! The services department is extremely kind and you know when dropping off your vehicle, any service is going to be done correctly and efficiently! More

by Carpenter116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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March 28, 2025

Always do a Great job. People are all very nice and helpful. Prices are really good too. Been using them for all service needs since we got our car. More

by emilia.villarreal2
Workmanship
Recommend Dealer
Yes
Employees Worked With
Priscilla
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March 27, 2025

Ryan was so nice and helpful! He made sure I found a car I wanted! Every one that I talked to was friendly! More

by chelseapoe96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan, Leroy and Ginger
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March 26, 2025

Very great service and had a lot of patience for my first time buying a car More

by Jeremiahp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
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Mar 28, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 25, 2025

The service department staff is friendly, professional and puts the customer first. They make sure all of your service needs are taken care of as economically as possible. More

by ddavid.nm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Priscilla
Report | Print
Mar 28, 2025 -

Gene Messer Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Kia! We are always more than happy to assist you if anything else comes up. Take care!

March 23, 2025

I walked in the door and was instantly greeted by Kino. He found out exactly what I needed and brought the car for me to test drive. Everyone was friendly and tolerant of my many questions. I was taken o More

by MN Girl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kino, Ginger, sales manager (can’t remember name)
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Mar 24, 2025 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 23, 2025

UPDATE Mr. Thomas at gene messer Kia, Lubbock, never returned my phone call or emails to make it right as he claimed he would do, not happy with service and esp More

by Gtrev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Me thomas
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Mar 26, 2025 -

Gene Messer Kia responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Matt Baugher Gene Messer Kia mbaugher@GeneMesser.com

March 21, 2025

I always take my jeep to get an oil after about a month I needed washer fluid and my husband notice the top was gone and they never told me if they found it. Got a text about the inspection being done but no More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Machanic
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Mar 22, 2025 -

Gene Messer Kia responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Matt Baugher General Manager mbaugher@GeneMesser.com

March 14, 2025

Kyle was friendly, curtious and very knowledgeable. The waiting room was very comfortable and we didn’t have to wait very long. More

by Saldana, nick2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Mar 16, 2025 -

Gene Messer Kia responded

Hi, we're happy you found our staff so supportive during your experience at Gene Messer Kia. Please don't hesitate to reach out if there's anything additional we can do for you.

March 14, 2025

Warm family atmosphere and Best car buying experience ever! Thank you for all your help More

by selibonilla64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Agard
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Mar 18, 2025 -

Gene Messer Kia responded

Hi, thank you for your kind words and this wonderful review! We hope you have a great day!

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