Gene Latta Ford, Inc.

I had a great experience here. Everything was explained along the way. Ken Brittain was an amazing salesman. We felt satisfied with our new Ranger Raptor and the amount we paid. Everything was explained along the way. Ken Brittain was an amazing salesman. We felt satisfied with our new Ranger Raptor and the amount we paid. More

Ty Mummert was great, very pleasant and helpful. Will buy again and refer to friends and family Will buy again and refer to friends and family More

I haven't car shopped since 2005 so I was out of my league when I made a stop here after a bad crash totaling my Rav4. I was sent by a friend so naively I thought I'd be in trustworthy hands. I had no league when I made a stop here after a bad crash totaling my Rav4. I was sent by a friend so naively I thought I'd be in trustworthy hands. I had no idea about vehicle values in the market, my failure for not researching. Salesman had a specific SUV in mind for me, a 2018 Ecosport Titanium. Only on my asking did I get to test drive another vehicle. I needed a vehicle so I shelled out $28,000 for a SUV I learned too late had a fair market value of $15,000 but has steadily gone down in value since. I was not shown a CarMax report or anything. I was handed the bill to pay and frankly didn't think I had a choice given my urgent need for a vehicle. I was basically trapped and should have taken a knowledgeable friend or walked. I've heard how car dealerships try to get away with anything, but I felt I should trust this place having been setup by who I thought was a friend. I was wrong. The Ecosport is a rough ride, very small and cramped ( I'm 5'2 110 lbs), not very fuel efficient and rated poorly by several independent organizations. I contacted the salesman obviously too late to see if they could work with me in getting a better vehicle, better deal. Never heard anything from them. I'm 75 and I don't expect to be given any special treatment for my age, but I'm still shocked at the calloused greed that this dealership represents. This SUV doesn't even have a spare tire. It's basically a piece of junk compared to the RAV4 I had. My two dogs don't like riding in it, it's so rough, you feel every bump on the road. I made a huge mistake going there. I made another mistake not walking away. And another mistake thinking I had a friend who's recommendation I could trust. He, incidentally, used to work here. Many people think this is a dealership with a big halo. My experience says not so. My mechanic, not Latta, calls this SUV a s_ _t box. I don't know about that but it's a very uncomfortable vehicle and I will never return to Gene Latta dealership for maintenance or anything. I have nothing good to say about being financially hosed. Beware of wolves in sheep's clothing, is the expensive lesson I learned. More

Took my car to Gene Latta's to fix an O2 sensor. Of course they diagnosed more than that on my car. They said I needed to replace a seal on my gas tank so I told them go ahead. Ever since then my ca Of course they diagnosed more than that on my car. They said I needed to replace a seal on my gas tank so I told them go ahead. Ever since then my car has reeked of gasoline. Master mechanics I think not. They didn't patch it properly lucky I didn't combust into flames since it's steadily leaking fuel. Wasted my money and my gas. More

Best sales team and worst service I have ever dealt with worst service. They talk you into an extended warranty and don’t stand behind what they tell you is covered worst service. They talk you into an extended warranty and don’t stand behind what they tell you is covered More

Best Sales department and ABSOLUTELY THE WORST SERVICE DEPARTMENT. They trick you into buying the extended warranty telling you it covers everything except tires and brakes. When you have an issue they sa DEPARTMENT. They trick you into buying the extended warranty telling you it covers everything except tires and brakes. When you have an issue they say that’s not covered. Travis Barnhart their service manager, called me today and was absolutely rude to a customer who has bought.3 vehicles in the last few years. They told me they did service that was not done, and I questioned it More

My husband and I had such a phenomenal experience with our salesman, Chris Fox, at Gene Latta Ford in Hanover, PA! We live about 1 hour from the dealership and it was 100% worth the drive! Chris was very our salesman, Chris Fox, at Gene Latta Ford in Hanover, PA! We live about 1 hour from the dealership and it was 100% worth the drive! Chris was very personable and professional; his knowledge about the vehicle we were interested in, and ultimately purchasing was great! It is very refreshing finding a salesman and dealership with the high level of customer service that they showed us. Chris was quick to respond to any of our questions via text and/or email. Chris helped make our car purchasing experience a painless one. We will definitely be purchasing any future vehicles from Gene Latta Ford! More

Bought new car with ease I highly recommend Gene Latta Ford, Brian &Ty have been extremely helpful, knowledgeable,very friendly with all information about my new vehicle. Grea I highly recommend Gene Latta Ford, Brian &Ty have been extremely helpful, knowledgeable,very friendly with all information about my new vehicle. Great customer service,kind, answers all questions. More

Great Experience! I was shopping for a car for the first time and Gene Latte was the first stop and was very pleased with the service and the sales people are very nice I was shopping for a car for the first time and Gene Latte was the first stop and was very pleased with the service and the sales people are very nice. I would recommend this place to a friend. More

Purchased a new car I WAS VERY IMPRESSED WITH THIS DEALERSHIP WITH THE FRIENDLYNESS OF ALL THE EMPLOYYES I WAS IN CONTACT WITH. A SPECIAL THANKS TO DUSTY FOR LOCATING ME I WAS VERY IMPRESSED WITH THIS DEALERSHIP WITH THE FRIENDLYNESS OF ALL THE EMPLOYYES I WAS IN CONTACT WITH. A SPECIAL THANKS TO DUSTY FOR LOCATING ME CAR I WANTED AND TO KEN BRITTEN FOR HIS ASSISTENCE IN PURCHASE, KEN WENT OUT OF HIS WAY TO INSURE THAT I WAS PLEASED WITH CAR, INCLUDING DEMO THE FEATURES AND OPERATIONS OF MY NEW TAURUS. More