Gene Butman Ford - Service Center

When visiting my local Ford dealership I was greeted with a half hello and a rushed scheduling to fix the random noise that my new car began to make. After having to reschedule the early 9 AM appointment bec a half hello and a rushed scheduling to fix the random noise that my new car began to make. After having to reschedule the early 9 AM appointment because "the car would not be able to be worked on immediately and it could possibly take all day" I came the next day with enthusiasm. I was not greeted this time and instead called over when Stuart had time to talk to me. I was given paper work in exchange for my keys and trust. I picked up my car later that day to find it totally trashed with personal belongings from the glove box and middle console. The friendly white covering Saying: we take pride in your vehicle" was delicately placed in the driver seat but the passenger seat was nothing like I left it. I even noticed my mirror had been broken off. They said there was nothing found during the expectation but that I should "try to be real nice to the service guys and ya might get a new mirror" Although I was puzzled by this comment I later realized his attempt to fix his problem. I called several times the next day to report the problem only to be confronted by the very rude and quick spoken receptionist. I mentioned her rudeness and he jokingly said he "would smack her for me". It wasn’t funny. My boyfriend called three times and never received a call back. I can’t believe this happened to me and my brand new car but I hope NO ONE ever has to experience such cruelty and negligence. More

Too many problems to list here, my experience with this dealer over the last few years has simply kept me scratching my head as to how some dealers survive at all with such a poor customer experience. T dealer over the last few years has simply kept me scratching my head as to how some dealers survive at all with such a poor customer experience. The sales department seems OK although a little uninformed which is typical of small-time dealers. The service and paint departments will just leave you frustrated. I recommend buying your car where you will have it serviced, so I would never buy from this dealership. More

I went to the body shop to get my truck fixed after a car crash. Note it was still driveable. A man named Don called me saying my parts where in and it was a friday, he said it would take 3-4 days to fix. I crash. Note it was still driveable. A man named Don called me saying my parts where in and it was a friday, he said it would take 3-4 days to fix. I called on tuesday to see if it was done, and they told me the parts had just arrived. So my truck had been sitting there for five days. I have two jobs and go to school four times a week. I was jumping through hoops to get to where I needed to go. I didn't even receive an apology. It was clear that no one cared and I was not appreciated as a customer because no one cared because it wasn't there problem, they just wanted my money. Also one of my fog lights they "fixed" is now flickering. They probably just put my truck together as quickly as posssible because they knew they already messed up. More

Had 2001 Escape repaired, but was not fixed, engine light was still on and truck still stalled at stoplights also chugged when at a stop, when returned to dealership, wanted to charge us again for what they was still on and truck still stalled at stoplights also chugged when at a stop, when returned to dealership, wanted to charge us again for what they didn't fix the 1st time. When told was was wrong it was a lower intake gasket that should have been replaced when they did a tuneup 2 yrs earlier (car had been running bad in cold weather since then. More

The dealership policy is $125 for diagnostic and $78 for other individual troubleshooting events (ie overheating would cost $125 for computer diagnostic plus $78 for cooling system review). This fee is NOT other individual troubleshooting events (ie overheating would cost $125 for computer diagnostic plus $78 for cooling system review). This fee is NOT credited towards the repair. In my case, a simple engine overheating costs $125 for the diagnostic test, $78 for the troubleshooting cost, $15 for the thermostat and $165 in labor for a total of $383. This cost is triple the price of two other dealerships with whom I checked. More