Gene Butman Ford

After having multiple issues with my vehicle and getting extremely poor service and getting the run around from another dealer I had the good fortune to having my Vehicle worked on by Gene Butman Ford Servi extremely poor service and getting the run around from another dealer I had the good fortune to having my Vehicle worked on by Gene Butman Ford Service Department. I had issues with my Freestyle that was making the car dangerous to drive. After reporting this issue to the NHTSA and getting information on a software update and throttle issue, I brought the car to the dealership with that information. Not only was the issue resolved in a very timely manner, the mechanics did an all points inspection on the car to make sure that the car was safe in all other areas. I am happy to say that my car will be cared for at Gene Butman Ford from now on. I could not recommend Gene Butman Ford any more. They are professional, responsible and they care about the safety and well being of their customers. More

I moved here in 2009, and I was quite sad to leave my tried and trusted mechanic in Lansing behind. After trying about 5 different service shops around the greater Ann Arbor area, I finally ended up at G tried and trusted mechanic in Lansing behind. After trying about 5 different service shops around the greater Ann Arbor area, I finally ended up at GBF, and they were perfect. They took the time, energy, and effort to figure out what needed to be done and how and they were polite while they did it. I have heard nothing but wonderful things about GBF, so I am not sure what took me so long to get my own car in here! Tom was so helpful, as were the other guys in the department. I would absolutely recommend this place to anyone looking for quality service, excellent care, and people who won't just tell you they know what they're doing when they don't... It's got a "mom and pop shop" kind of family feel with the technology and versatility of a bigger service department. **Note: I drive a Volkswagen (which has proven to be a difficult car to work on), and GBF did a wonderful job, so do not be dissuaded to bring your import car here, just because it says, "Ford"!! More

I purchased a brand new escape from Josh! He was very helpful, friendly and honest! Everything went great and I am very happy. I would defiantly recommend Gene Butman Ford! It was overall the best experi helpful, friendly and honest! Everything went great and I am very happy. I would defiantly recommend Gene Butman Ford! It was overall the best experience I have ever had at any dealership! More

When visiting my local Ford dealership I was greeted with a half hello and a rushed scheduling to fix the random noise that my new car began to make. After having to reschedule the early 9 AM appointment bec a half hello and a rushed scheduling to fix the random noise that my new car began to make. After having to reschedule the early 9 AM appointment because "the car would not be able to be worked on immediately and it could possibly take all day" I came the next day with enthusiasm. I was not greeted this time and instead called over when Stuart had time to talk to me. I was given paper work in exchange for my keys and trust. I picked up my car later that day to find it totally trashed with personal belongings from the glove box and middle console. The friendly white covering Saying: we take pride in your vehicle" was delicately placed in the driver seat but the passenger seat was nothing like I left it. I even noticed my mirror had been broken off. They said there was nothing found during the expectation but that I should "try to be real nice to the service guys and ya might get a new mirror" Although I was puzzled by this comment I later realized his attempt to fix his problem. I called several times the next day to report the problem only to be confronted by the very rude and quick spoken receptionist. I mentioned her rudeness and he jokingly said he "would smack her for me". It wasn’t funny. My boyfriend called three times and never received a call back. I can’t believe this happened to me and my brand new car but I hope NO ONE ever has to experience such cruelty and negligence. More

Very honest salesperson (T.J), I had a GREAT experience. The service staff (Stuart) are very accommodating and fast. I will refer all my friends and family to buy their vehicles from this dealership. The service staff (Stuart) are very accommodating and fast. I will refer all my friends and family to buy their vehicles from this dealership. More

I just bought a car from Gene Butman Ford and am left with a bad taste in my mouth. My salesperson was courteous and thorough, but Nick Butman, the manager of used car sales, unfortunately fit the profil with a bad taste in my mouth. My salesperson was courteous and thorough, but Nick Butman, the manager of used car sales, unfortunately fit the profile of a used car dealer who's out to make a profit any way he can at the expense of the customer. I took the car in question for a pre-purchase inspection at another dealership, where they said it was in good condition except for the oil pan, which needed to be replaced. When he heard this, Nick put the car on a hoist to examine it and then lied to my face, saying the oil pan was fine and did not actually need to be switched out. I don't know much about cars, so I took it to my mechanic who confirmed that the oil pan did indeed need to be replaced ASAP and showed me the rust spots where at any moment, oil could come gushing out. If Nick had acknowledged that there was a problem and simply told me he didn't want to factor in the price of replacing the oil pan into the price of the car, I would have accepted it. But to blatantly deny an obvious problem that even I could see when told what to look for is simply unethical. I bought this car because I was under a time constraint and needed a car, but I would not recommend this dealership to anyone and I will not be going there again. More

I just got my first lease at Gene Butman Ford, a 2012 Ford Fusion and I LOVE IT! I highly suggest you look into this car if you are looking for a new car and have no idea what to get! Not only is the car Ford Fusion and I LOVE IT! I highly suggest you look into this car if you are looking for a new car and have no idea what to get! Not only is the car's handling and driving very nice, but the options on it don't even compare to my previous car (Honda Civic). My service at Gene Butman was outstanding. Josh Belisle was my salesman and he will make sure you leave happy. He was NOT a pushy salesman which is one thing that I truly admired. The day I got my car prepared/cleaned, it was raining. Josh called the next day to offer a car wash since the weather was bad the day before. The little things really make a difference when you are dealing with a business. I HIGHLY recommend Gene Butman Ford. They will go above and beyond to make sure you are completely satisfied! More

My experiences with Butman Ford have been excellent! Josh was my salesman for the vehicles that I have purchased, and I will continue to buy my vehicles from him in the future. He was very knowledgeabl Josh was my salesman for the vehicles that I have purchased, and I will continue to buy my vehicles from him in the future. He was very knowledgeable of the vehicles and of the options available. He listened to my needs, and made the recommendations that would fit my needs, to find me the perfect vehicle. He kept me informed throughout the process, and followed up with me up after the purchase. Whenever I call with a question, he always finds the answers, and he seems genuinely happy to help me. I feel like I have total support from Josh Belisle, and Butman Ford. Thank You. I also use the Service Department for all of my service needs. I had been to other dealers, and never was satisfied until I came to Butman Ford. I am very pleased with the service I receive every time. More

T. J. completely answered my questions and concerns, which assisted me into making an educated selection and purchase. The people in the show room and behind the doors were friendly and professional. which assisted me into making an educated selection and purchase. The people in the show room and behind the doors were friendly and professional. More

Too many problems to list here, my experience with this dealer over the last few years has simply kept me scratching my head as to how some dealers survive at all with such a poor customer experience. T dealer over the last few years has simply kept me scratching my head as to how some dealers survive at all with such a poor customer experience. The sales department seems OK although a little uninformed which is typical of small-time dealers. The service and paint departments will just leave you frustrated. I recommend buying your car where you will have it serviced, so I would never buy from this dealership. More