Gem City Ford Lincoln

I came all the way from Indiana to get the vehicle I found online here at Gem and it was all due to the customer service I found in Troy Courson and his ability to work with me from such a distance with found online here at Gem and it was all due to the customer service I found in Troy Courson and his ability to work with me from such a distance with integrity the whole time. They worked with me on my trade and I believe we both got a great deal. Thank you Troy for your assistance, knowledge and character that is so hard to find in the auto industry as a whole. The finance department was great and quick. They had me in and out in less than an hour and on my way home over 6 hours away. It is a long drive, but given the customer service I would drive it again if I needed another vehicle. Thanks again guys. More

I had a unique situation and Chris, Bret and Thomas were very helpful in figuring things out. Everyone was fabulous with their follow up and doing exactly what they said they would do very helpful in figuring things out. Everyone was fabulous with their follow up and doing exactly what they said they would do More

Troy, was awesome to work with on the purchase of my CRV. It is refreshing to find a salesperson and dealership that are honest, no pressure sales to work with! It is refreshing to find a salesperson and dealership that are honest, no pressure sales to work with! More

Very good people easy to deal with very Friendly great Very good people easy to deal with very Friendly great price and a full tank of gas in my new car Very good people easy to deal with very Friendly great price and a full tank of gas in my new car More

We had a great experience from the moment we we pulled in the lot to the time we drove out with our new car! Each step was seamless and fast! They listened for what we wanted and liked and found us exactly t the lot to the time we drove out with our new car! Each step was seamless and fast! They listened for what we wanted and liked and found us exactly that. That is especially hard to do with how picky I am and the limited nationwide supply. More

Thomas Dean will go above and beyond for you! Highly recommend him at Gem City! recommend him at Gem City! More

So glad I decided to get a New Truck!Thanks Kevin for making it quick and easy and for making sure I got everything I wanted and needed! making it quick and easy and for making sure I got everything I wanted and needed! More

Troy was extremely helpful, answered all of our questions and even sent me video since we are 3 hours away. I would absolutely refer friends to Gem City. and even sent me video since we are 3 hours away. I would absolutely refer friends to Gem City. More

Troy was great to work with. I would definitely go back. More

Friendly and helpful staff. Waiting area is spacious. Service was pretty prompt. Staff was able to answer my questions quickly. I have recommended your company. Service was pretty prompt. Staff was able to answer my questions quickly. I have recommended your company. More