Gebhardt BMW

Gebhardt BMW responded

Congratulations on your new 2026 BMW X5! We hope you got a chance to parade around town in your new ride before Monday came. We're pleased that Fabian made you feel more than prepared to purchase your SUV. If you decide you'd like to customize your car, we can help you do that. Just give us a call or stop by. Thanks so much!

Gebhardt BMW responded

We make every effort to accelerate toward the extra mile in whatever we do! We appreciate you noticing and sharing your experience. Congratulations on your new Beemer! If you have any questions about it, you know our team will be there to answer them. Thanks so much!

Gebhardt BMW responded

Your recommendation means a lot to us, Anne! Many shoppers rely on word of mouth reviews. Thanks for leaving a fabulous one here after purchasing your new BMW! Congratulations, and we hope to partner with you on service when you're ready for your first visit. Thank you!

Gebhardt BMW responded

We understand your frustration in purchasing your new-to-you Subaru and then experiencing a transmission blowout, especially since you had such a good experience with John. To resolve this and any other outstanding issues, please reach out to our General Manager, Dustin Johnson, at djohnson@gebauto.com as soon as you can. Thank you.

Gebhardt BMW responded

Who says you can't have fun when buying a car, Joe? We're glad that Marvin and Ryan let the good times roll when you purchased your new-to-you Beemer. Congratulations, and please let us know what else we can do for you! Thank you!

Gebhardt BMW responded

Purchasing your new BMW should be as elegant and sleek as the car itself! We're glad that was the case for you. We appreciate your gratitude to Jose and the rest of our team and hope to work with you again in the future. Thank you, and congratulations!

Gebhardt BMW responded

Thank you Mary, this is the last time we will be responding, as well. In your own words, Gebhardt BMW's sales associate did not set the expectations that you have for the range on the vehicle, rather you assumed it. Furthermore, Gebhardt BMW has exhausted much time checking and ensuring that your vehicle DOES NOT HAVE ANY ISSUE, free of charge to you. Awhile, Gebhardt BMW provided you with a Brand New BMW loaner while we were checking your vehicle. You would not accept that there is no problem with your vehicle, and even refused to return the loaner vehicle, telling the sales associate that this is the only power you have left, so you will not let it be returned until Gebhardt fixes the problem. We have explained many times in many different ways that there is nothing wrong with the vehicle. Please accept that there is nothing wrong with the vehicle, rather your assumption/expectation is that the vehicle should drive further on electric range than it actually does. We have tried to explain that there are many factors when approximating range of electric vehicles, including how fast you accelerate (thus how quickly your input depletes the charge,) as well as environmental factors like the temperature. In colder temperatures the battery will not last as long (The particles in the lithium-ion battery cause the reaction to move slower when they are exposed to colder temperatures, thus hold lesser charge,) and we have explained that we cannot swap the current battery in the 2018 for the newest battery in the 2026 BMW X5 PHEV as that is not a viable option. I fully understand your frustration. You are upset with Gebhardt because we will not take the vehicle back. Our sales team allowed you to take the vehicle home and drive it in your normal daily routine, prior to your decision to purchase the vehicle. You did so, and continued to purchase the vehicle. We sold a 7 year-old vehicle to you, with 61k miles on it. Inevitably a 7-year old PHEV vehicle with 61k miles will not perform the same as that vehicle did as a new vehicle due to degradation and normal wear. As well, Gebhardt BMW paid $3,258.72 towards the damages on the BMW lease that you turned in while purchasing the X5 40e. I know you say that this didn't impact Gebhardt BMW, however I assure you we paid $3,258.72 towards the damages and overages that you incurred during your lease. For these reasons, and many others, we choose to not to participate in this back and forth. We wish you the very-best Mary!

siefert.mary responded

Thank you for giving me what I needed in your responses. Also I am fully aware that this car was pre owned to a Gebhardt team member so Gebhardt clearly knew that this car didn’t have sufficient battery life

Gebhardt BMW responded

This is great to hear, Alastair! We're so happy that Jon could get you behind the wheel of your new-to-you BMW X1. What's your favorite feature so far? We hope you enjoy and look forward to your future visits.

Gebhardt BMW responded

Congratulations on your new-to-you Toyota, Pete! We're thrilled that you had such an easy experience in buying your car and that Ryan and Marvin could be right there with you, leading the way. If you need anything else, we're here for you. Thanks so much, and have a fantastic weekend!

Gebhardt BMW responded

We wish you good luck with your new BMW, Christine! It was quite the celebration with Jason, our owners, and the whole staff right there with you. If you do decide you'd like to personalize your car or have any questions, please feel free to reach out to us at any time. Thanks so much, and enjoy your weekend in your new ride!