Gay Family Kia - Service Center

3 weeks to get appointment then told another week. Must leave car or loose place in line. Had recall at end of week told another 5 days to get recall part. Part should have been ordered at start. Told Must leave car or loose place in line. Had recall at end of week told another 5 days to get recall part. Part should have been ordered at start. Told no loaner available. Told rental car coverage at 40$ day. Still waiting for payment More

The Best in the local market in Service Professional with transparency. Honestly people who will do the best to help you. transparency. Honestly people who will do the best to help you. More

Tanner did a great job, Kept me informed on the status, they finished the job 10 minutes ahe they finished the job 10 minutes ahe More

We took our car in for a recall notice. They got our vehicle back quickly and completed the recall update in no time at all. We were in and out for our appointment in just a few minutes whi They got our vehicle back quickly and completed the recall update in no time at all. We were in and out for our appointment in just a few minutes which we greatly appreciated. More

Everyone in the Kia service center was focused on customer support. If a service consultant was momentarily away from their desk, another rep would step in to handle the customer inquiry. My vehicle customer support. If a service consultant was momentarily away from their desk, another rep would step in to handle the customer inquiry. My vehicle needed to be kept for a few hours so John Brittingham arranged for Glenn Darby to give me a ride home in the courtesy shuttle. Later that afternoon, Glenn picked me up to bring me back to Gay Kia to retrieve my vehicle. Everyone there made me feel like family - must be why they call it Gay FAMILY Kia ! More

John was great and was able to fix the sound amp issue in our 2022 Kia EV6 within a week. I'll be coming back with any of my car issues. our 2022 Kia EV6 within a week. I'll be coming back with any of my car issues. More

Initial and follow up service was great and the issue resolved thanks to Tanner and the team! Thanks Tanner! resolved thanks to Tanner and the team! Thanks Tanner! More

Very courteous, friendly and efficient. We were traveling from Missouri when our 2024 KIA Soul needed service. Gay Gia was able to quickly get us an appointment and letting us enjoy our va We were traveling from Missouri when our 2024 KIA Soul needed service. Gay Gia was able to quickly get us an appointment and letting us enjoy our vacation worry free. Great Team. More

As usual, it was a pleasant experience. While this visit was for a recall fix, we found some sensor issues that were also corrected. John kept me informed and offered several options alon While this visit was for a recall fix, we found some sensor issues that were also corrected. John kept me informed and offered several options along with the pros and cons of each choice. Biggest thing is that my wife is happy with her vehicle. More

Great communication, very attentive, very informative. Quick response!! Kevin called to make sure I knew what was happening with my car and that I understood Quick response!! Kevin called to make sure I knew what was happening with my car and that I understood More