Gay Family Kia

Dishonest Sales Department I would avoid this dealership. They have dishonest sales staff. While shopping, I contacted them , via email, due to them being by local dealer. I ema I would avoid this dealership. They have dishonest sales staff. While shopping, I contacted them , via email, due to them being by local dealer. I emailed and then spoke with Kilen, on the phone, and we agreed upon price. I drove to the dealership and as I walked in, I saw Kilen walk away when I asked for him (I looked up his pic while in dealership). Armando told me he had to leave due to a family emergency but he would honor anything Kilen had told me. Armando then made a small scene where he said Kilen even left his Monster drink without completing it and he went over and poured it out and threw the can away. After Armando came back with a lot higher price, he went back and forth and with his management (located in their office). I approached the manager and asked to speak with him and began by asking where Kilen went to; he turned and pointed out the window and stated he had a customer with him at the used car lot. When I told him about my experience, he seemed shocked and apologized. When I showed him the emails and what I was told, he acknowledged that was to get me in but they would earn my business. I advised him I was not interested in having dealings with a dealership who must rely on shady tactics. The manager was polite and apologized but I understand he has to do as told. In other words, I would avoid this dealership. More

Kia Service This is the best Kia service center around. Always timely, and informative. They go the extra mile to be sure you understand and are satisfied. This i This is the best Kia service center around. Always timely, and informative. They go the extra mile to be sure you understand and are satisfied. This is my second Sorento both purchased at Gay and I would highly recommend them for all aspects of sales and service. More

Great Dealership !!! I have purchased many vehicles in my day and I must say this was the most smoothest experience I've ever endured when purchasing a vehicle. There was I have purchased many vehicles in my day and I must say this was the most smoothest experience I've ever endured when purchasing a vehicle. There was no pressuring and annoying salesmen at all. Everything was laid out and explained very clearly to the point where I had no questions. Great Dealership, Keep up the good work Gay Kia !!! More

Great Experience Gay Family Auto made the car buying experience easy and simple. I love my new 2016 Kia Sorrento. Great Service and Great Deals! I will definitely buy Gay Family Auto made the car buying experience easy and simple. I love my new 2016 Kia Sorrento. Great Service and Great Deals! I will definitely buy another car from this dealership. More

2015 Kia Optima I recently bought a 2015 Kia Optima SXL from Gay Family Kia. I returned to this dealership based on the positive experience I encounter when I bought I recently bought a 2015 Kia Optima SXL from Gay Family Kia. I returned to this dealership based on the positive experience I encounter when I bought a 2013 Kia Optima a couple of years ago. The sales and finance treated me very professionally and left me with a feeling of trust. It should be noted that the individuals I interfaced with were Theo Torres in Finance and Trevor Tran from Sales. More

Very Satisfied Customers My husband and I found our Two salesman...Rick and Kilan... to be excellant at what they do. They were both accommodating...courteous and patient to a My husband and I found our Two salesman...Rick and Kilan... to be excellant at what they do. They were both accommodating...courteous and patient to a fault. Rick dealt with my husband and all his questions with such professionalism and respect....well...we are still talking about it! Kilan showed us such unwavering patience .....while giving us a walk-thru of the many interior accessories. Having not being pressured or rushed was the greatest experience of any auto dealership I'v ever been to! More

Smooth Buying Experience I would HIGHLY recommend them to anyone if they are looking for a new car. Also, the warranties are GREAT. Armando is the best car salesman, he got I would HIGHLY recommend them to anyone if they are looking for a new car. Also, the warranties are GREAT. Armando is the best car salesman, he got me a great interest rate!! . I love my new Kia Forte!! The Best dealership in Dickinson, Tx. Thanks! More

Smooth buying experience My entire experience with Gay Family Auto and more so Kilan was without a doubt one of the smoothest experiences I have ever had as far as buying an a My entire experience with Gay Family Auto and more so Kilan was without a doubt one of the smoothest experiences I have ever had as far as buying an automobile. As an old car salesman myself I was looking with a rather jaundiced eye for some tricks played by car lots in general. I am happy to say that there were none whatsoever. Kilan was very honest with me and very professional in his manner. Finance was smooth and they got me a great interest rate too. Thank you to all of you at the Kia office. I would HIGHLY recommend them to anyone if they are looking for a car. The benefits of buying a new car are not that much more expensive than if you buy a used car and the warranties are GREAT too !!! Thanks again. A very satisfied customer. More

Excellent service Kilan helped make the process go smoothly and helped us with all of our needs. We will definitely buy our next at from Gay! Very satisfied. Kilan helped make the process go smoothly and helped us with all of our needs. We will definitely buy our next at from Gay! Very satisfied. More

Great customer Sevice It was great car buying experience. Staff was friendly and helpful. Armando De Los Santos was very knowledgeable and courteous. Grant was also very he It was great car buying experience. Staff was friendly and helpful. Armando De Los Santos was very knowledgeable and courteous. Grant was also very helpful as well More