Gay Family Kia

The oil change was great, but I just needed a minor repair: window motor replacement. Took vacation from work, dropped the car on Thursday morning, and I was ready to wait until Sunday - but they info repair: window motor replacement. Took vacation from work, dropped the car on Thursday morning, and I was ready to wait until Sunday - but they informed me of a 5-7 lead time on parts. Therefore I have to make additional drive from Dallas to Dickinson TX. In the day of next day delivery options being widely available, it would be nice to have been offered that option - especially since the part was only coming from Dallas to Houston area. Perhaps the root cause of this problem is that when loaner cars are not offered by the dealer, there is therefore very little incentive to accomplish things quickly. I would have been willing to pay $30 for next day parts delivery, but it was not given to me as an option. The experience will influence my decision to go with Kia when I trade in next year. What if parts need to be shipped from Korea and there is no loaner car? Warranties are great, but speed of service and parts availability is very important consideration when there is no loaner car offered. More

Patrick Cline was very knowledgeable and helpful in the process of purchasing our vehicle. Friendly service was very comforting. Will recommend to friends and family, and will definitely return for future process of purchasing our vehicle. Friendly service was very comforting. Will recommend to friends and family, and will definitely return for future business. More

Great dealership honest pricing, quick to get you done. Bought several cars and happy with their customer service Bought several cars and happy with their customer service More

They did everything they could to get us where we wanted. Mike helped us throughout the whole process and did whatever he could to help us get everything how we wanted. Would recommend this dealership. Mike helped us throughout the whole process and did whatever he could to help us get everything how we wanted. Would recommend this dealership. More

Very excellent customer service they made it super easy to get into the right car that I wanted to get into the right car that I wanted More

Gay Family Kia makes purchasing a new car easier than buying groceries. Thank You, Mike! This is my 3rd KIA Soul purchase from Gay Family Kia. This time around, Mr. Mike Dotson, PhD. was my salesper buying groceries. Thank You, Mike! This is my 3rd KIA Soul purchase from Gay Family Kia. This time around, Mr. Mike Dotson, PhD. was my salesperson. He was so very help throughout every step of the process. My car even came in earlier than expected from the manufacturer. Gay Family Kia makes the paperwork signing process so simple because they are partnered up with AMOCO Federal Credit Union, which saves folks so much time instead of having to run back and forth. My car was ready, washed, cleaned and full of gas when promised!! More

Excellent, Hunter was very helpful and professional, good experience. Took time to answer all my questions. experience. Took time to answer all my questions. More

Byron Evans is a wonderful salesman. Very detailed and professional. I will recommend Byron Evans as a salesman and The Gay Family Dealership to my friends. Very detailed and professional. I will recommend Byron Evans as a salesman and The Gay Family Dealership to my friends. More

Patrick was very helpful and friendly during the purchasing process and made sure all questions were answered. purchasing process and made sure all questions were answered. More

Austin Demott was very professional and great to work with. He made the purchase of our new vehicle painless. with. He made the purchase of our new vehicle painless. More