Gault Auto

Deb Federovich top notch salesperson. Handled my purchases and leases seamlessly. The service dept also does a great job scheduling appointments and taking care of whatever needs to be do Handled my purchases and leases seamlessly. The service dept also does a great job scheduling appointments and taking care of whatever needs to be done. I’ve recommended this dealership many times based on my experience with them over the years. More

I have been buying Camrys from Gault since the early nineties. I wanted a 2021 Camry with all wheel drive and talked with John Castelli. They didn't have one there so a few days later he called and to nineties. I wanted a 2021 Camry with all wheel drive and talked with John Castelli. They didn't have one there so a few days later he called and told me they had one which I went in and bought. More

I called Gault auto and my salesman very politely informed me that the car I wanted to look at, drive and deal on had already been sold. I am still very actively seeking a similar car, but I am not f informed me that the car I wanted to look at, drive and deal on had already been sold. I am still very actively seeking a similar car, but I am not finding ANY... Thank You... More

Poor Business Management I spoke with Chris Demarco about purchasing a Hylander, he quoted me a price. When I came back the next day it was suddenly 7,000 higher! I spoke with Chris Demarco about purchasing a Hylander, he quoted me a price. When I came back the next day it was suddenly 7,000 higher! More

2018 Toyota 4Runner I went into Gault Toyota looking for a Red Toyota 4Runner TRD Off Road truck. They had no red 4RUNNER on the lot with the accessories I wanted. I ta I went into Gault Toyota looking for a Red Toyota 4Runner TRD Off Road truck. They had no red 4RUNNER on the lot with the accessories I wanted. I talked with Bill Slater and he found one on another lot. Bill had the truck on site within 48 hours, undercoated, and ready to pickup. It was a pleasure working with Bill Slater and Mike Hill. More

HORRIBLE. GO ELSEWHERE, ANYWHERE Be VERY careful. This dealership is horrible, beware! Gault sales will straight up lie to you and hide things in your contract. The GM, Allen (if yo Be VERY careful. This dealership is horrible, beware! Gault sales will straight up lie to you and hide things in your contract. The GM, Allen (if you can call him that as he's nowhere near management material) has no integrity and oddly tries to project and bury things further by blaming anyone other than them and staff... and service is just as bad, don't get me started. Today was so bad I'm not even going go into it, but let's just say that I'm surprised I had the composure to not show up there. When a person is as polite, respectful and as patient as I am, that says a ton!! This fiasco of a dealership is in a downward spiral as you can see and oddly they just don't care. Look at all the reviews. All these people are fed up and on top of it the dealership can't even handle the simple task of responding or even attempting to make it right. On top of that even...an employee there told me that out of the very few good reviews they get, most of them are family and friends of the Gault's and their employees! Wow, how shady is that... yes I bet a couple of these bad reviews are people that are miserable and the type of people that just can't ever be pleased... we all know "that guy," but as you and see there are dozens of horrible reviews on Gault anywhere you look. See for yourself....there's definitely a pattern, and it's not a good one! Scary...if they act this way before they get your money, I don't even want to imagine the fiasco that could materialize if you have an issue after they get the sale and have your money! Be careful! There are a lot of other options out there, go to one of them, any of them. You've been warned. ***If they do the right thing I will update this and rate them to reflect that. ----- Update: After Allen being dismissive at best, rude at worst and oddly trying to place the blame anywhere else he could, even another dealer...I finally told him I've done everything I could do and was just going to escalate things and leave he reviews. He said Ok. Absolutely pathetic... you show integrity even after someone's treated you horrible and even give them a chance to handle it before going above their head like you would want if the situation were turned around, and they act like an absolute degenerate. I then left a voicemail for the owner, Connie Gault and politely told her that I would be leaving the reviews if she didn't handle the situation...she didn't handle it so here you go Connie. There will be a lot more...everywhere possible. More

Rude Staff, Bad Service I had a Toyota remote starter put in and they are JUNK. It does not work as good as an after market one.They will not replace it. $469 lost. Stay away I had a Toyota remote starter put in and they are JUNK. It does not work as good as an after market one.They will not replace it. $469 lost. Stay away from this dealer. More

Charged for something not needed Brought in for NYS inspection and was told I had a twisted brake line and it would not pass inspection. I asked for pictures and they sent them so I f Brought in for NYS inspection and was told I had a twisted brake line and it would not pass inspection. I asked for pictures and they sent them so I forwarded them to NY DMV and called them. They told me they felt it was not something that should fail inspection but I had it done anyway. The cost was $50 and it wasn't worth having to take to another shop. After getting it home there was a terrible sound coming from back wheel. Called up and talked to Holly in service and she was very rude to me. I called back and asked to speak to the General Manager and am now awaiting his call back. Complete lack of professionalism from everyone so far. More

Lease a RAV4 Our sales person Don was very nice, polite and helpful. No hard sales pushed on us. Even when dealing with the other gentlemen. They offered explaine Our sales person Don was very nice, polite and helpful. No hard sales pushed on us. Even when dealing with the other gentlemen. They offered explained but never once did we feel pressure. They also had a great and affordable deal. More