Gaudin Ford - Service Center

Steering assist failure misdiagnosis During a two-leg road trip to Park city, UT via Las Vegas, on the first leg I got a warning message "steering assist fault:service required". Car di During a two-leg road trip to Park city, UT via Las Vegas, on the first leg I got a warning message "steering assist fault:service required". Car did not lose steering assist however after the next key cycle (off/on) a steering assist failed message appeared and vehicle lost steering assist. The vehicle was driven carefully to Gaudin Ford After a few hours wait they told me the fault was caused by excessive tire pressures )really?) and they had reset the fault code (C102D - excessive friction in steering rack). On the second leg around 40 miles from destination the same thing happened again - same fault code same result. Car was taken early next morning to Crandall Ford in Park City. After a short time they diagnosed the problem as a faulty steering rack. They issued a loaner car while rack steering assembly was replaced under warranty. Josh at Gaudin Ford was helpful and tried his best but the service personnel are incompetent and the dispatcher kept us waiting for hours despite Josh sending an email to the dispatcher to request an expedite. Got the feeling they just wanted to send me on my way. More

Date of visit: 16 Nov 2013 @ 1:00 pm. First thing...the Date of visit: 16 Nov 2013 @ 1:00 pm. First thing...the only Ford Dealership I know in America that doesn't offer Military Discount. GAUDIN IS ONE Date of visit: 16 Nov 2013 @ 1:00 pm. First thing...the only Ford Dealership I know in America that doesn't offer Military Discount. GAUDIN IS ONE CHEAP xxxxx!!! Second thing....outrageous auto service center prices. Being in the military, I travel a lot and have been to a handful of Ford Dealership up and down the West Coast, and never paid more than $75 for a Works Package, but this dealership charged me $90. Third thing....customer service in the Auto Service Center was average, the advisor seemed more worried about answering his text messages. Also, wasn't that knowledgable when asked simple questions about service involved with requested work. The customer service at the cashier desk is horrible. The lady working there makes it quite obvious she hates her job and that every customer that approaches her is the biggest inconvenience of her day! Forth and last thing...service completed took over and hour! At most I've seen it take is 35 minutes at dealerships 3x busier then this place. They washed my truck...which I normally like, except the fact that it looks like they washed it with a floor broom and now i have hairline scratches everywhere in my clearcoat. Looks like I'll be spending a weekend with a buffer and wax trying to remove them....cause based off this visit, I firmly believe that this place wouldn't even acknowledge my presence If I went back and complained about it now. So....spend the extra time and gas and visit the Ford Dealership in North Las Vegas, even though they are much busier, their customer service is top notch and their prices are much more reasonable...plus, they support the troops and offer military discount! WHAT EVERY YOU DO....STAY AWAY FROM THIS AUTO SERVICE CENTER!!!! More

Awful, awful, service!!! Problem was NEVER fixed, charged me for work that was never performed, told me it would be an extra $2,000 to fix the original problem that was not fixed. It is obvious, that the mec me for work that was never performed, told me it would be an extra $2,000 to fix the original problem that was not fixed. It is obvious, that the mechanic had no idea what he was doing. I am an elderly lady and they totally took advantage of that. Customer service was awful and rude. Their resolution to the problem was that the extra money they wanted was better than a car payment. More

This was my first visit to this dealership for service. I was greeted by Marcie matson, she was very personable, professional and friendly. She explained the service process to me and showed me the waiting r was greeted by Marcie matson, she was very personable, professional and friendly. She explained the service process to me and showed me the waiting room. I was surprised to encounter such a pleasant greeting. She made the visit about a nice as it could be !! More

I explained my problem to Marcie and I was in and out in a matter of minutes. She had a great attitude great smile and I was very pleased. a matter of minutes. She had a great attitude great smile and I was very pleased. More

We moved from the east coast and had a long standing 40 year relationship with a Ford dealership who had a great service dept. I had a recall notice that required a visual inspection of a cable with a po year relationship with a Ford dealership who had a great service dept. I had a recall notice that required a visual inspection of a cable with a possibility that parts would be ordered if necessary. I called to make an appointment with Gaudin since they were closest to us. I made an appointment for 7am a week in advance to get the vehicle in and out as quickly as possible. I arrived at 6:50am and waited at the service window for someone to appear since they opened at 7am. None of the 3 people in the showroom showed any interest in assisting me. At 7am I finally asked an employee making coffee where the service people were. I was told to go outside to the center service bay and get in line. Once I pulled in I gave the paperwork to an employee and told him of my experience so far at Gaudin Ford. He said the people inside had "bankers hours". I was told it was going to take awhile since not all the service techs were in yet. I left and have scheduled the recall at another Ford dealership, so much for customer service. If you are looking for a "la di da" yuppie ford dealership who run on their own schedule, not yours, then Gaudin Ford is for you. We are in the market for a 2014 Taurus Limited, but I don't think we will be back to deal with the yuppies! A week later Friendly Ford performed the service necessary for the recall and I was in and out of the dealership in less than 40 minutes after my appointment time. The service manager even told me not to schedule the appointment before 8am when the mechanics arrived. This is a true no baloney dealership! They probably will get our next Ford purchase, not Gaudin. More

I came to the dealer with a short laundry list of car issues. Chris Rogers was able to access my vehicle needs, recommend a course of action, follow-up with the technicians findings, submit the issue to issues. Chris Rogers was able to access my vehicle needs, recommend a course of action, follow-up with the technicians findings, submit the issue to my warranty provided and resolve the issues. It was a great experience that was timely and much appreciated. When my car breaks, sags, or starts to squeak I'll take it to Chris Rogers at Gaudin Ford. More

Chris was very attentitive and knowedgeable of our initial problem. His communications was excellent, providing very timely followup His recommendations on additional required maintenance needs was initial problem. His communications was excellent, providing very timely followup His recommendations on additional required maintenance needs was well founded. Quoted costs on target. Greatly Pleased. Jerry Gross More

I tried Gaudin Ford Service and I compared them to Ford Country Service in Las Vegas . I will choose Ford Country Service for my future repairs and pass on using Gaudin Ford. Gaudin Ford $ervice has hig Country Service in Las Vegas . I will choose Ford Country Service for my future repairs and pass on using Gaudin Ford. Gaudin Ford $ervice has higher pricing than Ford Country Service.. For example, to inspect my seat belt for repair , Gaudin charged me $60 inspection fee. Ford Country charged me $ZERO for the same inspection. I spent $2000 for my repair work at Gaudin, yet they wanted to charge me $60 to inspect my seat belt? No thank you, Gaudin Ford Service.... I will not be coming back in the future when my cars need repair. Bruce Redden More

Terrible work , they let vehicles leave unfinished. They also blame they customer , and say "it's supposed to be like that". That's funny , my mustang came with a bumper that lined up with the fenders. Unre also blame they customer , and say "it's supposed to be like that". That's funny , my mustang came with a bumper that lined up with the fenders. Unreal. More