Gaudin Ford - Service Center

Great experience at Gaudin Ford with Terry Mills I took my car to Gaudin Ford for an oil change and drove away with a brand new Ford Flex which I love!! The entire process was painless and a great e I took my car to Gaudin Ford for an oil change and drove away with a brand new Ford Flex which I love!! The entire process was painless and a great experience. So I will be back in 3 years. More

If you want the worst service this is the place! Good evening, I am hoping to shed some light on this business since it’s privately owned, I made an appointment on Wednesday to have my car servi Good evening, I am hoping to shed some light on this business since it’s privately owned, I made an appointment on Wednesday to have my car serviced since this is our car manufacturer. Upon the phone conversation I had with (Myra) she informed about the hours of the shuttle services which per her where 7:30, and 7:45 am . I went ahead and told her the earliest appointment they had so I could have my car finished by noon. Well once I get the the dealership the service advisor looks at my vehicle checks it for leaks or damages she then made sign a paper just that just stated body damage nothing else no leaks whatsoever. I then asked the service advisor for the shuttle that’s gonna take me home at 7:30, or 7:45 am she said oh no we “ never do thosé Times” so I had to wait for 8 am to come around upon that I was misinformed about the whole shuttle hours and pick ups! I get a call later from the advisor that my car had an oil leak great!! I asked her why?! She could not give me a straight answer at all when I questioned her about it and i told her it was never leaking when it got there. I told her not to do anything just do what it was needed to be done today Thursday. She calls me back around noon and informs me that the car was done and ready for pick up I informed I was ready to be picked up she said what? We don’t pick you up what do you mean I then told her what I was told so long story short I had to speak to the “ service manager Jazmin” she was extremely rude upon my feedback as far letting her know about the issues that I’ve had here since this was my first visit and it will be my last! She said “OKAY” not only does this “so called manager” is extremely rude does not know how to defuse an upset customer complaint since I wasn’t properly informed about their services they’re not at fault. Here I am almost being 3:30pm I was told yes and no about getting picked up this was since noon this business did not meet customer expectations or maybe they just didn’t feel like correcting their mistake at all or even tried since it’s independently owned and mangled. I was never told we do not pick up after you leave your vehicle here... ummm hello common sense put a sign up and inform people! If I would had known that the shuttle would not pick me up I would had stayed and waited there instead of being stranded. I had to call the dealership next door to them about the issue i was having to get picked up and guess what? They took care of their customer I suggest anyone that wants professionalism no headaches and good service go to Findlay Chevrolet on the 215 and rainbow, without having my car there they took care of me without asking twice I suggest this dealership takes notes and please train your employees properly! I will never come back to this place ever since my business isn’t valued here! PS: I asked to speak to the GM and I was refused that courtesy so I asked for the corp number and she said they won’t do anything it but here surely enough Ford corporate told me they couldn’t do anything since it was privately owned I guess that’s why they can do whatever they want. They left key in the ignition and it drained my battery!!! All the service managers where extremely rude laughing at me complaining not acceptable, they left my car dirty from the inside and the outside my windshield where a mess one of my headlights where damaged so I had to go to auntozone to buy a replacemt what a joke plus they never even check the tire pressure like they said they would. I wasn’t just the only one who was complaining nor upset another customer was there complaining to the manager and he just shrug his shoulders and laughed I have never experienced this type of service by far the worst let’s save our headaches and just go to a different dealership but I will be seeking legal action against this dealership since I was hanged up the phone multiple times cursed at stating “you’re never going to speak to the GM or the owner” well I’ll leave that up to my attorney with a demand latter sent out within the next days!!! More

Walked in for oil change. Walk out with new Ford Explorer. Honest to the point sales person. Jeremy did not push but always listened to my questions. Fine young salesman. Will and should go far in the company. Honest to the point sales person. Jeremy did not push but always listened to my questions. Fine young salesman. Will and should go far in the company. Did everything he said he could do. No bull I like that. More

Poor Service Practices I took my 2015 F150 for a 15k mile maintenance which cost me 430 dollars. After the maintenance, I noticed the engine oil life did not get reset after I took my 2015 F150 for a 15k mile maintenance which cost me 430 dollars. After the maintenance, I noticed the engine oil life did not get reset after the oil change and sure enough tires were not inflated to the correct and safe tire pressure setting. At this point, I had my doubts that the service I paid for got done correctly. I rushed to the manager and complained that if those two simple things were not done and so demanded I visually checked the other maintenance that were part of the 15k mile maintenance. Guess what, the fuel filter did not get replaced which is listed as one of the maintenance that will be completed. I was never informed that it was an error to have the filter replacement to be on the list nor explained to me the maintenance was not applicable even after I paid for it. My main point is to never trust the service dept in Gaudin Ford. We leave our vehicles in their hands trusting them and paying them high dollars but at the end they don't do the service. Completely unacceptable. I will make the same report to BBB in hopes this will not happen again. More

She is always so happy The woman always makes my day when we walk in . Her energy just makes us continue to smile as well . I have brought my truck there many times and the The woman always makes my day when we walk in . Her energy just makes us continue to smile as well . I have brought my truck there many times and the past three months and she and her group that works with her,just make things delightful. More

Excellent Service I've been a loyal customer of Gaudin Ford for 17 years after meeting Bill Wheeler through a company I previously worked with. I purchased all of the I've been a loyal customer of Gaudin Ford for 17 years after meeting Bill Wheeler through a company I previously worked with. I purchased all of the companies vehicles and dealt one on one with Bill through many sales. After dealing with other dealers in this town I've found that Gaudin has the most reputable staff and honest service department Employees. I would recommend Gaudin over any other dealership in this town. Eric Curtis has been my service advisor for at least two years and as always taken very good care of my vehicles and made sure I was notified of any and all vehicle needs. Thanks for the great service! More

Josh Cleveland Was assured day before I would be in an out if I waited to bring my car in 'tomorrow morning' arrived at 7am and informed by Josh Cleveland there's a Was assured day before I would be in an out if I waited to bring my car in 'tomorrow morning' arrived at 7am and informed by Josh Cleveland there's a 2 hour wait. What kind of service advisor arranges a 2 hour wait at opening after assurances were made? More

The worst service department Knowing how service departments can take forever we called to schedule an appointment for a simple dead battery and leave the vehicle until it was rea Knowing how service departments can take forever we called to schedule an appointment for a simple dead battery and leave the vehicle until it was ready for pick up. The service person that answered the phone directed us to simply bring it to the "quick lane" and we would be in and out. Following the misguided direction upon arrival we were told it would be a THREE hour wait!!! I asked for a service manager to call me regarding and they were too busy to phone me. Not the first time we've had issues with this dealership as another time we were told two days for repair and we picked up the vehicle two weeks later. I highly recommend using another dealership for all repairs!!! More

Great service. I had i great experience at Gaudin ford dealership.The guys where very nice down to earth and professional, they got a great deal for me and manage it I had i great experience at Gaudin ford dealership.The guys where very nice down to earth and professional, they got a great deal for me and manage it on the best way possible, The sales consultant Victor Cardenas was very nice, he spend the time to explain to me the things i need it to know about the car i was baying and make me feel very comfortable and welcome. More

Poor Customer Service The customer service at Gaudin Ford was horrendous. After I got the vehicle and noticed an issue and brought it in. I was assured that the issue was g The customer service at Gaudin Ford was horrendous. After I got the vehicle and noticed an issue and brought it in. I was assured that the issue was going to be resolved once I got the vehicle back. Not only the issue was not resolved, but upon inspection of the vehicle the service department didn't even try to fix the issue. Sergio Correa and Frank Mooradian were the only people willing to resolve my issue. I concluded this opinion based upon the report that they had tested the component and “fixed” the issue that I was having. If they had done that then obviously they would have experienced the issue and known that it was in fact defective. I had brought it back to them twice with them assuring me twice that the issue would be resolved. I had to contact Ford directly for them to actually do the work they were supposed to do in the first place. If they had done their job they would have realized what the cause of the issue was, instead of just saying they fixed it when in reality they did not even look at it. I cannot comprehend what would bring on such disrespect and such dishonesty. Even if they ignore the fact that I’ve bought 3 Ford vehicles, I still bought a new 2016 Escape SE and they should have treated me with more respect that what they gave me. They had the audacity to lie to my face and tell me they resolved the issue when clearly they didn't even know what the issue was. The Sync 3 is not compatible with my apple products. The car has 2 USB ports, and thus I plan to utilize both ports. When I plug in my iPod to charge and my iPhone to listen to music the sync system decides to not work. This is absolutely unacceptable. Technology in this day and age is expected to be backwards compatible with any major consumer product. I find that because this issue the sync system is not at its greatest potential and because of this I have to reevaluate if Ford is really on the cutting edge. Ford likes to talk about their innovation and how they incorporate new technology in their vehicles, when in reality the technology is flawed. What baffles me the most is how Ford will install two USB ports and expect them not to be utilized to their fullest capacity. More