Gaudin Ford - Service Center

Josh Gallegos was really awsome got me exactly what i was looking for,from the truck to the pricing was a really good experience working with you guys i will recommend anyone to you guys that is looking for looking for,from the truck to the pricing was a really good experience working with you guys i will recommend anyone to you guys that is looking for a vehicle ,thanks guys! More

Amazing I can not explain in 25 words how awful the service department treated me and how awful they made me feel. Rude, condescending, unprofessional people I can not explain in 25 words how awful the service department treated me and how awful they made me feel. Rude, condescending, unprofessional people More

Poor Repair service and overpriced "Diagnosis" cost Brought my 2006 Mustang here to have the airconditioning fault repaired. They kept insisting that I replace the whole Airconditioner for $1,700 becau Brought my 2006 Mustang here to have the airconditioning fault repaired. They kept insisting that I replace the whole Airconditioner for $1,700 because they think the AC clutch is not running. But there's nothing wrong with the aircon, as I've tested it externally using a battery pack and the whole air conditioner unit, and the AC clutch ran well and there was airconditioning. The actual fault on my vehicle was a corroded GEM module and corroded connectors of the GEM module, which causes the malfunction of the air conditioner dial/switch. Why would a Ford Service not figure this out? Why would they suggest to replace a whole air-conditioning unit when it was working perfectly fine? Worse, because I can't afford any of the services, I opted not to do it but I had to pay "diagnosis" (Diagnosis: a.k.a. telling me things I already know about my vehicle). The diagnostic cost was $355.00. Some years ago I went to a run-of-the-mill Auto repair shop to have a fume leakage repaired so I can pass a Smog Test, they "repaired" it (a.k.a., "had actual service done") and I only had to pay $160.00. More

Lisa C Lisa, it may be apparent as to why exactly you have "1 star" as all your ratings. I could sit here and explain in detail a situation that you know was Lisa, it may be apparent as to why exactly you have "1 star" as all your ratings. I could sit here and explain in detail a situation that you know was beyond wrong on yours and a few others parts, but you already know. For further occasions when you meet someone smile and shake their hand back and uncross your arms while losing that nasty look on your face. I could understand if a customer was screaming and throwing a fit for some kind of refund, but our situation was not at all like that. I was giving you a common sense issue and explained that we 100% proved your service department messed up a vehicle, and you didn't want to hear it nor did you care. I was beyond polite and you had better things to do apparently. Your customer service along with people handling skills are at an elementary level and I'm curious as to how you still have a job. One could only wonder... More

I cant believe she has a job there I had a broken truck that was supposedly fixed when I went back to give them the sheet of what should have been done she told me to leave or I would b I had a broken truck that was supposedly fixed when I went back to give them the sheet of what should have been done she told me to leave or I would be charged with trespassing. No customer service at all. I wanted to talk in a office and she told me no as she wanted to argue in front of other customers. More

Excelente service I own a 2017 Mustang 2.3 eco boost premium since November 2017 in my visits by service scheduled and other warranty issues of my vehicle staff at the I own a 2017 Mustang 2.3 eco boost premium since November 2017 in my visits by service scheduled and other warranty issues of my vehicle staff at the reception and all its members gave me excellent service giving the best to his scope to solve the reason for my visit, as well as the excellent attention and professionalism of his manager Ethan treadaway. it's amazing how he takes his work and personal follow-up to any kind of work and even more so when he sees that one really feels like a customer whatever the type of visit he qualified with 5 stars although it would have to be more thanks Ethan and extend our thanks to his employees Gaudín service el mejor (Oscar) and family More

Horrible Service Friday – August 3rd I went to start my car and it wouldn’t start around 9 am I called Gaudin to see if I could have it towed there and serviced, to Friday – August 3rd I went to start my car and it wouldn’t start around 9 am I called Gaudin to see if I could have it towed there and serviced, to fix the immediate issue of not starting due to cable assembly erosion/battery as well as address numerous product recalls. I was told they would get to it asap but the earliest they could officially schedule service was the following Tuesday August 7th. Friday the 3rd round 12:30 I received a call from Chandler stating that they had received the vehicle and he asked for my last 4 digits of my SSN which gives my consent to evaluate the vehicle. I informed him about the cable which was the immediate issue but go a head and let me know what else they find. He informed me my 2015 Explorer Sport with 28K miles was out of my 3yr/36K warranty period by approximately 3 weeks. Around 2:30 I received two additional vm calls from different service advisors requesting information from me as they said they didn’t know anything about the vehicle and why it was at the lot; and we began exchanging vm’s. I was confused by the calls since I had spoken with the Service coordinator, explained my issue, received permission to have it towed to their location, scheduled the service appointment and spoken with Chandler to authorize further review and quote. They kept claiming they didn’t know anything about the vehicle, service appointment or issues, however the fact that they knew who to call and the fact that it had to be towed was a good start and cause for proactive evaluation. I returned the calls to the service desk and they said they didn’t know anything about the calls from their team but did have me on their schedule for Tuesday. At this point per the phone calls it had at least been approved to be evaluated since I consented by providing the last digits of my SSN and whoever was assigned as my advisor if it wasn’t Chandler would follow up shortly. Monday August 6, I received a vm a little after 7 pm from Josh stating they needed information regarding the vehicle, they had NO INFO on me, the issue or the vehicle, and it was just sitting on the lot. I followed up later that evening and left a vm. Gaudin had the vehicle on site, with approval from the service desk, authorized by me to do a full review on any issues and contact me. In addition: I purchased the 2015 Explorer Sport from Gaudin I have had the vehicle serviced there in the past They have the vehicle, VIN #, registration, address etc. Clearly have my personal info due to the numerous calls, conversations and vm’s I receive regular email communication/spam from the sales team regarding service due, recalls, potential deals on trade-ins I don’t know what “additional information” I could have possibly provided at this point. I was looking for information from them as to when my vehicle would be ready. Especially since I am incurring daily rental fees, in addition to the 130.00 I have already invested to have it towed there. Tuesday the 7th mid-day I hadn’t heard any news, so I called and relayed my confusion to the Service Desk. Once again no one knew anything about my appointment or the vehicle in general, but I was assured a “T” would be contacting me shortly. Around 3:15 “Josh” called and let me know they still had NO info on the vehicle and that it had just been sitting there on the lot untouched. I told him my latest instructions where to wait for “T” to call. Josh informed me he has my account. I voiced my displeasure with my experience thus far and he began his diatribe of excuses, no one had any record of my vehicle, it has just been sitting on the lot, VIN # had been entered incorrectly “in their system”, my last name entered into their “system” incorrectly and the list goes on, even though they have had physical possession of the vehicle, the vehicle which has latest registration and insurance card in addition to my personal contact info. As evidenced by the numerous calls. By now it was officially the day of my “scheduled” appointment date of Tuesday. And I am still incurring car rental charges which I let Josh know about. His response was loaners are a thing of the past and that if I wanted a loaner I should go to Audi or BMW, what a fantastic idea since I am a previous owner of both – I apparently became disillusioned that their level of service would be matched or at a minimum Gaudin Ford would be striving to emulate. Mistakes happen I get it, however as the saying goes you can be part of the solution or the problem. It’s all how you handle it, recover and learn from it so it is not duplicated in the future. Josh’s attitude is obvious on where he stands. On Wednesday August 8th I received a call just before 8 am from Josh that they would “try” to get to the vehicle by end of day today and still hadn’t looked at it. I am in day 6 of renting a vehicle and zero progress in fixing my car and returning it. He again, continued with excuses in general and of course nothing was his fault. I responded as I had previously that he needs to understand as a customer I don’t care who’s fault it is, he is simply Gaudin Ford to me. I reiterated that he needs to assess the vehicles issues (recalls and all), provide a quote and we can begin resolution asap as is the service departments sole purpose essentially. Customer service is obviously not a real high priority. He reiterated they would “try” to assess the vehicle today but no promises even though my appointment was scheduled yesterday, so 4 business days and nothing. I stated to him I needed it fixed asap I am beyond tired of hearing his excuses. I would address my concerns in the follow up surveys, questionnaires etc. At which he responded “whoa, now we may have a problem. Now you are talking about messing with my paycheck. If you’re going to have a problem then we are going to have a problem, you can’t mess with my paycheck". Again, the out of pocket expenses incurred by me were of no concern to him (coming from my “paycheck” and he had zero blame regarding anything to date. He was exerting zero effort to remedy the numerous mistakes leading up to my dissatisfaction. He is just worried about “his paycheck”. I told him again fix the problem and we will see regarding the reviews on service performance. I did receive a call the evening of the 8th right before they closed so I picked up the vehicle asap the morning of the 9th. I inquired as to when I would be given the opportunity to provide a review and told by the receptionist they didn’t know. I asked the cashier and they said sometimes something is sent out in a few days. Monday the 13th I called the Customer Relations Manager Jasmine (her card comes attached to the invoice) and left a vm with my contact information and asked if they could return my call and/or send a survey to me via email. No response. Tuesday the 14th left another vm with the Customer Relations Manager, still no response. So, I am leaving this review on dealerrater.com to close this out. Gaudin has provided terrible service in the past but they delay the surveys, or they don’t show up at all, I get busy and they get a pass. This was a whole new level of incompetence, so I am all out of passes. The 1 Star rating since I did get my vehicle back on the 9th and it has started every day so far, that’s about they only positive thing I can say about this situation. More