Back

Gaudin Ford - Service Center

Las Vegas, NV

1.2
138 Reviews

138 Reviews of Gaudin Ford - Service Center

Sort by
October 04, 2023

Dropped off my 2021 F-150 limited with a laundry list of small items that needed to be addressed as well as a 30k mile service. Took over a week to get it back and when I did the components around the rear More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
March 20, 2023

Purchased my Escape at Gaudin. They delivered my vehicle to me in the dark. They closed the doors and lights out, everyone left except for the salesperson. I returned to have it More

by bl69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Contreras
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2023

Last year my husband objected to $200 of tests when all the service department had to do was check the battery first, which was the problem. After not receiving any recourse, he wrote a poor review. Gaudi More

by ellen.sutton49
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Service Department Manager
September 25, 2022

My issues are with trying to obtain service from the service department at Gaudin Ford. The way they do things is very customer unfriendly and very different from many other dealers. You cannot sche More

by Brian Inouye
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
mportzer
August 09, 2022

If I could give a lower then 1 star I would. Terrible customer service. They could care less about their customers. I would never recommend Gaudin Ford. Never have we received such terrible More

by Laura
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Steve Masters
May 16, 2022

Sold us a bumper to bumper warranty and won’t cover the part. Is trying to charge us 800 to fix it. More

by GEORGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lisa Contreras
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2022

I went in for an oil change and left with a new vehicle. Igor was great and the finance manager was accommodating. More

by quyanawilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Igor Kragen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Gaudin Ford responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!

January 09, 2022

I’m completely happy about them they attended me real good I recommend them to everyone thanks More

by raul.ibarra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Gaudin Ford responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

November 24, 2021

Fantastic service department it was efficient, thorough, courteous and reasonably priced. I will definitely be a returning customer. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Burdick
Dec 05, 2021 -

Gaudin Ford responded

Hi Mike, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

November 23, 2021

The service was prompt, and all the issues with my car were resolved. Gaudin Ford has an excellent service department. More

by Rluciagacct
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Gaudin Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

2
...