Gaudin Ford - Service Center

I just wanted to add that along with Ford country Friendly Ford, corporation Ford, and Gaudin Ford. They are all in cahoots with one another, and act like gangsters towards the customers And I rename Friendly Ford, corporation Ford, and Gaudin Ford. They are all in cahoots with one another, and act like gangsters towards the customers And I renamed Ford for the world, and for the win,” TEAM FRAUD” ! Signed by, EVERLOU VALENTiNE- MEDEIROS 🎀 And I’ll take the blue razors everybody. Romans 8:15 I did not receive a spirit of slavery to fall back into fear, but I received a spirit of adoption for which we all cry, Abba father…… have a God blessed, always everyone♾️🙏🤲🏻 More

xxxx FORD! THESE ARE THE BIGGEST SCAMMERS EVER!!! If I could write 0 reviews I would!!! I don’t need to get into a long drawn out story simply put - they PRICE THESE ARE THE BIGGEST SCAMMERS EVER!!! If I could write 0 reviews I would!!! I don’t need to get into a long drawn out story simply put - they PRICE GOUGE YOU FOR EVERYTHING - THEY charge 3-6 times the amount for diagnostics at $255 per each - they attempted to double charge me for multiple “maintenance recommendations” PLUS $500 in labor costs for windows seal that should have been inclusive in a warranty when I bought the vehicle from them and PAID IN FULL! NO CUSTOMER LOYALTY AT ALL!!! AND YOU HAD MY CAR FOR FOUR WEEKS FOR NOTHING!!! When I say this xxxx is RIDICULOUS, I’m not done giving them a piece of my mind! xxxx YOUR APOLOGIES - DO NOT EVEN THINK TO REPLY BACK TO MY COMMENT FORD YOU ALREADY GOT ME xxxxED UP AND YOU LUCKY YOUR EMPLOYEES DIDN’T GET THE SMOKE BUT THEY SURE FELT THIS xxxx! xxxx YOU AND THIS COMPANY YOU GREEDY xxxxxxxx YOU DO NOT DESERVE TO BE IN BUSINESS. YOU LOST A VALUABLE CUSTOMER FOR LIFE! More

I continue to have awful experiences with the (lack of) service department at Gaudin Ford. I have had issues with past service - including damages done during service. Things happen. I understand that. B service department at Gaudin Ford. I have had issues with past service - including damages done during service. Things happen. I understand that. But now it is near impossible to even get your vehicle in for service here. Then, when you finally do, they can’t diagnose what the issue is. The expectation is that you can bring the vehicle in the next day and leave it for an undetermined amount of time. I could not do that. Like the majority of people, I don’t have time to be in the service department just randomly. You would think that they work with you to find a new time. You would be wrong. I never heard from anyone again. Now, when I have some family members that can help me out in getting my vehicle brought in, there are no appointments for a week. And they only take appointments. There are a number of great people that work at this dealership. Maybe someone could point me to a person in the service department that can help. More

Horrible customer service at this Ford repair shop. We sent our company van there in March and just got it back today (August 30). They never give you updates. Whenever you call, it takes forever to We sent our company van there in March and just got it back today (August 30). They never give you updates. Whenever you call, it takes forever to get someone who knows anything on the phone. To top it off, when we went to pick up the van, there was a line of people waiting an hour for someone to grab their vehicles because "the sales person bought everyone lunch" and EVERYONE went to lunch at the same time lol smh. I would not recommend anyone to this place for any kind of repair/service. (And this is not the first time they have done this with one of our vehicles, last year we had another truck there for over 3 months) More

Yet another bad review for Gaudin Ford! FINALLY received a call that I could bring my 2021 Ford Explorer in for 3 recalls. Show up to the Service garage only to be told, they can't find my FINALLY received a call that I could bring my 2021 Ford Explorer in for 3 recalls. Show up to the Service garage only to be told, they can't find my appt. After showing them not 1 but 2 confirmation emails, NOTHING in their system reflecting the recalls under my name. Instead of saying they could fit my appt in I was advised that I had to make another appt...LITERALLY been waiting 3 years for these "recalled" parts to come in only to get turned away... Bad service Ford, shame on you for treating your customer's this way. Been loyal to you all since 2013 and this is what I get. Nevermind having to leave work and waste my time...SMH More

Worst dealership on west coast by far! Last visit with my F350 they refused to honor an after market extended warranty. 3 weeks before they told me they would. Decided to do own service fr Last visit with my F350 they refused to honor an after market extended warranty. 3 weeks before they told me they would. Decided to do own service from now on. Changing oil on my Mustang GT, Found cross threaded oil drain plug!!! Unbelievable. DO NOT BRING YOUR VEHICLES TO THIS DEALERSHIP! More

These people are not to be trusted. They told me they would pick up my car. They told me they would text the night before. To confirm. They didn't text to confirm until after the wor They told me they would pick up my car. They told me they would text the night before. To confirm. They didn't text to confirm until after the workday started the day they were supposed to pick up. Then, when I got a chance to check my phone and got back to them, they told me they weren't going to pick it up and needed to reschedule. It is a massive inconvenience to plan for a day without a car and, to have them simply elect not to abide by the covenant they set for their own convenience is already unconscionable. Then they tried to blame me. They claimed all kinds of things. "We reached out to you last night." No you didn't. "Oh, well we don't reach out the night before." You didn't reach out until after the pickup window started. "It says here the appointment was cancelled." Who cancelled it? Not me. "Yeah. It was cancelled by the customer." B.S. If they had told the truth about how pick up works, I would've just said "Nope. I can't be available at your whim to answer a call or respond to a text. I'll take it in." Part of me is glad I did, though, because now I know what kind of organization this is and, while it was an almost insurmountable inconvenience to deal with this, I know I will never, ever have to deal with it again. I'll drive all the way to the Henderson one before I go back to Gaudin Ford. Save yourself the trouble of working with a dealership that has such a dishonest service department. Go to one of the several other dealerships in town. I know I will. More

I have been going to this dealership for over 10 years now and have always had a good experience except for my recent visit. I am so disappointed in the treatment I received by one of the services guys, M now and have always had a good experience except for my recent visit. I am so disappointed in the treatment I received by one of the services guys, Mr. Acosta, that I have felt compelled to leave a review as I have yet to hear back from the service manager. It is always nerve-racking walking into a dealership for service as a female in fear of being taken advantage of- in which this was the case. I had some service done in 2021 on a recall and when I went to pick up my car- the antenna was broken by the car wash here. The service guys were all super great, apologized and fixed it promptly. Ever since my antenna didn’t seem to be bolted on tightly and would slightly knock once in a while especially on a windy day. Well, last week it finally came off and rolled down the back of my car. I made an appointment right away and brought it back here. Mr. Acosta approached my car as I told him this previous issue and acknowledged that I would need to pay for a new one as time had passed. He opened my hood right way and told me my coolant was low and that there must be a leak. I was a little thrown off as to why that needed to be assessed but assured him I had no leaks. I left my car and took an Uber to work. I got a call about an hour later from Mr. Acosta saying it was going to be about $1100 to replace my antenna, match the paint to my car (its black) and much more work was to be done. I told them to go ahead and fix it then hung up. I called him back about 10 minutes later and told him that I needed to wait, that I just didn’t have that kind of money right now especially as a single mother. I immediately got a ride back to the dealership and approached the desk where I was treated rudely and told to go sit and wait for them to bring my car around. I knew the frustration from Mr. Acosta was going to cause me to wait for my car at this point. I patiently waited for 46 minutes then went back to his desk where I begged to get my car as I had to get back to work. He said he didn’t know what to tell me that the services guys didn’t message him back. I asked if he would kindly check for me as I really needed to get back to work. After 27 minutes he comes back and stated that the service guy was at lunch, no one must have got the message and the other service guys started working on another car and didn’t know they needed to bring my car. I asked if he could just get someone to bring me my car as my business partner was now yelling at me on the phone in front of him to get back even if I had to leave car. As he walked away again, I went in and got the service managers email from Jose (who has always been so helpful in the past). Even Jose knew something was wrong as I was almost in tears when he gave me the service managers email Mr. Soto. I finally got my car and left. The next day I went to get some more estimates just to see if I can get this fixed. The place I chose actually ordered the antenna from Gaudin Ford and fixed it all for $550. No paint was ever needed so I don’t know what Mr. Acosta meant when he said my car and the part needed to be painted as well. I will never visit here again as I feel completely taken advantage of and embarrassed. My request for a call with Mr. Soto has still went unanswered. Really disappointed. More

It’s no wonder this has 1. 9 stars. Rip off on service and warranty. They took $1800 to replace my ac compressor and gave me a 2 year warranty. Took it in as ac stopped working 9 stars. Rip off on service and warranty. They took $1800 to replace my ac compressor and gave me a 2 year warranty. Took it in as ac stopped working and was told I would not be charged anything and was even emailed an invoice for $0.00. They told me to fix it would be $1000. Hahaha talking with other machanics and another ford dealership they said they should have fixed that when replacing the compressor and they are trying to make you pay for their mistake. So picked up my car and was charged $199 for diagnostic test. Word of advice STAY AWAY FROM THIS PLACE they will xxxx you of money and their warranty sucks and doesn’t cover anything. More

2021 If you’re looking for bare minimum effort. Go here. Getting anyone at this place to return messages is non exiting. I get it, sometimes employees get busy. But when its going on 4,5,6 times ov Go here. Getting anyone at this place to return messages is non exiting. I get it, sometimes employees get busy. But when its going on 4,5,6 times over the course of 2,3 years.. one has to just say, "why do I even try"... ..being the nearest Ford dealership to my house has always been the reason I kept coming back for service on my 2012 Explorer..... Now it Makes more sense to travel across town to another dealership for better service. It was a serious issue (A Recall) I WANTED TO MAKE AN APPOINTMENT. “We’ll call you back" they said, yeup I've heard that one before. Update 2024 Why do we not learn from our own experiences. Only because it’s the closest dealership to my home is why I came back again two more times. But never again! Ordered an accessory from their parts department. Two weeks later they call me in to pick up. I show up, it’s not there. “Sorry we made a mistake” I Cancel my order and got the run-around for 6-8 weeks on receiving back my ford points refund. Then….. Drop off my 23’ Bronco Cam phaser fix. The car sits on their lot for almost 3 weeks. I get it returned to me without any work being done on it. I’m sure there are so many variable’s on why I’ve had these crappy experiences with Gaudin Ford. At this point? I’ve given up on trying to give them another chance. One comes to the conclusion that it’s best if You file a complaint with Ford directly, and you hope they learn from their lack of customer service. Good luck to anyone else that decides to do business with them. More