Gaudin Ford

I'll submit the letter I sent the General Manager as my description of my experience at Gaudin Ford... "Brad - I wanted to take a moment to write to you about a recent car buying experience I description of my experience at Gaudin Ford... "Brad - I wanted to take a moment to write to you about a recent car buying experience I had at your dealership - I've been in the market for a used Mustang, and had a very particular set of features I was looking for (V6, Performance Package, manual trans, low miles). It turned out that you guys had one at your location, which had everything I wanted and MORE. I flew down to Las Vegas from Sacramento for the SEMA convention and worked out a trip to your dealership at the same time. The car was everything I wanted. I had the pleasure of working with Sergio Correa in your Sales Department and Jacob Medrano and Sam Monaghan in Finance - all of these guys were a real pleasure to work with and represented your dealership in a way that would make any business owner/manager proud. I never felt the high pressure/slimy sales tactics, and Sergio was even nice enough to come pick me up at my hotel (the Luxor) to take me out to the dealership. When my wife and I were pulling out of the parking lot in my new ride, we both commented on how much we enjoyed the car buying experience - something I can say has NEVER crossed my mind in any of my 13 previous car purchases. I would not hesitate to make the trip back to Las Vegas from Sacramento to buy from Gaudin again when the time arises for me to buy another vehicle. We had a great trip back to Sacramento (through Death Valley) in my new car, and every time I go out to it in the parking lot or driveway, I am reminded of the amazing experience I had at your dealership. I have worked in the Customer Service industry for over 16 years (and currently manage a call center), so I understand the importance of great service, and taking care of customers - there was NOTHING about this car buying experience that didn't exceed my expectations. Please be sure to give Sergio, Sam and Jacob a pat on the back and "kudos" from me." It's been about 2 weeks, and I look forward to every time I have to drive to work, or out on an errand in my new car. I love the vehicle, and the service I got was absolutely icing on the cake. More

Took my truck in for service. They don't allow appointments so you have to take your chances. On this day, I asked the service writer how long it would be. He said 35 min. Took me an hour to get m appointments so you have to take your chances. On this day, I asked the service writer how long it would be. He said 35 min. Took me an hour to get my truck back. When I asked why the difference between estimated time and actual time I found a defensive and dismissive employee. You pay a premium for an oil change here. What you get in return is attitude. I saw my truck just sitting there for 15 min while they messed around. There are 100 places to get an oil change in Las Vegas. I won't be back at this one any time soon. More

Excellent service from everyone. I really enjoyed the purchasing of my F-150 and did not ever feel pressured at any time. It was a very pleasant experience. purchasing of my F-150 and did not ever feel pressured at any time. It was a very pleasant experience. More

The service i received was thorough and complete. Thanks for the great customer service as well. From beginning to end the experience was profressional and complete. for the great customer service as well. From beginning to end the experience was profressional and complete. More

Very friendly and helpful staff! Every visit I have had at this dealership has been outstanding! I am happy to tell all my family and friends about this place. at this dealership has been outstanding! I am happy to tell all my family and friends about this place. More

Service was completed quickly (while I waited). All people I delt with were frindley and polite and committed to customer service. Price was good for service performed, people I delt with were frindley and polite and committed to customer service. Price was good for service performed, More

I've been dealing with oil change service departments for most of my adult life (61 years old) and the treatment I received at Gaudin Ford, and by Eric Curtis in particular, was the best. Great job! most of my adult life (61 years old) and the treatment I received at Gaudin Ford, and by Eric Curtis in particular, was the best. Great job! More

Sergio Correa was more than knowledgeable in the sale of the newer Ford models that were available for purchase in the lot of this particular dealership and I strongly recommend this sales associate when yo the newer Ford models that were available for purchase in the lot of this particular dealership and I strongly recommend this sales associate when you enter the Gaudin Ford dealership. More

Everyone one was friendly, worked well with me and explained everything. They were very timely as well and let me know what was going on. explained everything. They were very timely as well and let me know what was going on. More

Both Eric and Cathy have always treated me right when I bring either of my F150s in for service. My 2006 F150 has 195,000 miles and all of the services have be done at Gaudin. It runs and drives great, n bring either of my F150s in for service. My 2006 F150 has 195,000 miles and all of the services have be done at Gaudin. It runs and drives great, no oil leaks and does not use any oil. Plan to drive it another 100,000 miles. More