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Gatorland Toyota - Service Center

Gainesville, FL

4.6
2,712 Reviews

2,712 Reviews of Gatorland Toyota - Service Center

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May 03, 2024

Iliana in the service department is the best. She is always very pleasant and helpful. More

by patti7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Gatorland Toyota responded

Thank you for your kind words about Iliana in our service department! We're thrilled to hear that she provided you with such excellent service. We'll be sure to pass along your praise to her.

May 03, 2024

Shad addressed all my issues and got the job done in a professional manner. I would give him 5 stars More

by chazdar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shad Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Gatorland Toyota responded

Thank you for your kind words! We're thrilled to hear that Shad provided you with such excellent service. We strive to ensure all our customers' needs are met professionally and efficiently. Your feedback is greatly appreciated, and we look forward to serving you again.

May 02, 2024

Pleased with customer service processes for regular service maintenance. Time-in and time out was good. More

by macon109
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Gatorland Toyota responded

Thank you for your positive feedback! We're thrilled you were pleased with our customer service processes for regular maintenance. Ensuring a smooth and timely experience for our customers is always a top priority. We appreciate your business and look forward to serving you again!

May 02, 2024

My check engine light came on a month ago, so along with my routine scheduled maintenance I wanted that checked out. Immediately after picking up the car from the service center, the light was still on. I t More

by DFINNERTY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Voss
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

There is no much communication. Prices are super high and there are no discounts or help to recurrent customers. More

by lmcruzc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Voss
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Gatorland Toyota responded

Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience. We're constantly working to improve our communication and offer competitive prices. Your satisfaction is important to us, and if there's anything specific we can assist you with, please don't hesitate to, please don't hesitate to contact our service director, Jon Dansby, directly at Jdansby@gettel.com. We value your business.

May 02, 2024

Nancy was very friendly and helpful. Service was efficient. Waiting area was clean and comfortable. Will be returning for future service. More

by bill.val.bb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Gatorland Toyota responded

Thank you for your kind words! We're happy Nancy provided you with friendly and helpful service. It's fantastic you found our service efficient and our waiting area clean and comfortable. We look forward to welcoming you back for your future service needs!

May 02, 2024 -

Gatorland Toyota responded

Thank you for your kind words! We're delighted Nancy provided you with friendly and helpful service. We're glad you found our service efficient and enjoyed our clean and comfortable waiting area. We look forward to welcoming you back for future service!

April 29, 2024

They communicated well and were able to diagnose and repair the issue in a reasonable amount of time. More

by cindycoalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendall Zelaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Gatorland Toyota responded

Thank you for your feedback! We're delighted you had a positive experience with our communication and repair services. Our team works hard to ensure our customers are informed and satisfied with the outcome. We look forward to serving you again!

April 27, 2024

Good service as usual. They wanted to "fix" a few questional things on my van. More

by TONI245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Gatorland Toyota responded

Thank you for your feedback! We're glad to hear that you received good service with us. If there are any questions or concerns about the work done on your van, please don't hesitate to reach out. We're here to help!

April 26, 2024

While we have a Toyota Dealership in my town, I drive to Gator land Toyota because I get personal attention and am treated like my desires in my car are important More

by todtee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ainsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dabari Destine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Gatorland Toyota responded

Thank you for choosing Gatorland Toyota! We're happy that you value the personal attention and care you receive from our team. We look forward to continuing to meet your automotive needs and ensuring you have a great experience every time you visit.

April 26, 2024

It looks like they glued the fender flare on with gorilla glue and it swole up and pushed the fender flare out. Terrible choice of adhesive. The color match was way off and the hood doesn’t line up with the More

by gatoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John O'Halloran
4.0
This rating includes all reviews, with more weight given to recent reviews.
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